[Resolved] Tata Sky — complaint against continuously ignoring our request for installation to a new location | |
This is regarding my request for reinstallation to a new location for my account in name of Rohan Bajaj which has been continuously ignored by the tata sky executives. I had raised a request for reinstallation on the 11th of June 2019 and till date i.e 16th June 2019 no technician has contacted us for the same. This is to bring to your notice about the same and I'm afraid if this is delayed further I will have to contact to the higher authorities with the same issue and a request for desinstallation and a new request for cancellation of our account. Was this information helpful? | |
Jul 17, 2019 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Jun 16, 2019 Tata Sky Customer Care's response Hi, your concern is certainly noted. Please share us your RMN/Subscriber ID, we will help you further.
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 5 Comments | |
Comments
This is a wrong card for this set top bos
(Pairing error)
Nds no.:[protected]
Digicard id is[protected]
(14)
(Pairing error)
Nds no.:[protected]
Digicard id is[protected]
(14)
Tata Sky Customer Care's response, Jun 17, 2019
Verified Support
Hi, we understand your concern. Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.
I didn't use the service for 3 months. Then i recharged today but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[[protected]] digicard id[[protected]]"
My subscriber id is [ [protected]]
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[[protected]] digicard id[[protected]]"
My subscriber id is [ [protected]]
Tata Sky Customer Care's response, Jun 17, 2019
Verified Support
Hi, we're here to help. Please remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.
I have recently purchased from friend and it was reinstalled by. However there is a
requirement to change particulars with your database. Hence it is submitted my details for changing. The following details are ma please be add :_
Name M Ganesh
Mobile No [protected]
requirement to change particulars with your database. Hence it is submitted my details for changing. The following details are ma please be add :_
Name M Ganesh
Mobile No [protected]
Tata Sky Customer Care's response, Jun 17, 2019
Verified Support
Hi, we understand your concern. We are looking into it now. Please wait just a little while longer. We're resolving this for you in the best and quickest way.
Tata Sky Customer Care's response, Jul 4, 2019
Verified Support
We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
I have recharged Rs 392 on 26th May and received an sms that next recharge on 6th July. But all of a sudden I received an SMS today that I have to recharge today itself otherwise it will be disconnected. Very funny on your account part. Please verify. My connection shouldn't be disconnected.
Sanity Kumar Ray's reply, Jun 5, 2019
I received an SMS that today my connection will be deactivated today though I have recharged on 26th May of Rs. 392 and received an SMS that time that my next recharge on 5th July. Suddenly deduction from my account is not known to me nor I have added any channel.
Tata Sky Customer Care's response, Jun 17, 2019
Verified Support
Hi, we understand your concern. Kindly share us your RMN/Sub ID so that we can assist you further.
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