Tata Sky — complaints of tatasky dth services

Address:

Pondicherry, Puducherry

my name is n. sudarsanan. i am using tatasky dishtv south india pack connection. my tatasky id no. [protected]. i have recharged Rs. 1, 080/- on 23.03.2015 south india pack for six months. after 3 days of recharging, nearly 14 days i could not get tatasky dishtv signal. i was getting "NO SIGNAL" only. in this regard, more than15 times, i have booked complaint through sms and making calls to customer care and sought help from tatasky customer support. but, they didnot attend the fault. they are sending computer generated sms that to send service engineers team to attend the fault within 24 hours. But nobody comes even after 2 weeks of time. finally after 14 days i called for another one private dishtv technician and request him to check the signal. the private dishtv technician identified the fault. by adjusting the tatasky dish position rectified the fault. i have paid rs. 250/- for his services. now i am getting signal after 14 days only. the customer care of tatasky simply ignored my fault booking complaint sofar. i have spent rs. 120/- for sms and mobile charges to contact tatasky customercare . but everything became vain. now the tatasky customercare services added HD services without my consent and minimised the package duration time less than 6 months. it is highly ridiculous. therefore, i kindly request to take needful action at the earliest.