Tata Sky — Customer ID [protected] -Dirty way Tatasky handles customers and their complaints

Address:

Pune, Maharashtra

Sub: Dirty treatment by Tata sky & its customer care Customer ID [protected] My Tatasky connection has been facing serious signal receiving issue by now famous universal issue sine about 19th of march. After serious follow-ups, though Tatasky claims thru its Advertisements that we are open for 24hrs, you can send NS and we will call back etc etc … it took until 28th March to start getting transmissions . Once again 3rd April same problem started repeating and events happened there after are as below 3rd April SMS from Tata sky that your work order is pending 4th April – SMS -3 days of credit is being given 4th April –SMS work is allocated 5th April –SMS –Work is pending 6th April –SMS -soon it will be attended 6th Aapril – SMS -Work is in Queue 7th April – SMS -work is pending 8th April – SMS- work is pending 9th April – SMS -work is pending, 2 days added On 16th April technician visits after severe calls to help line On 16th after 2 hrs same problem starts and chase once again continues 21st April- Almost 45 minutes chase calls and finally Mr G Rajesh Verma ( E no 95319) gives assurance that some senior person from sevices of Tatasky will call be 8pm. Nothing happens 22nd April several calls attended by Mr Raj, Mr Hamid.Finnaly sought escalation and then spoke to Mr Aashiq Nawaz .He assures same as earlier but nothing happens 23rd April again escalation sought refused by your center. Mr Mohammad assures that I will receive call in 1hrs tiem. Nothing happens Each of 21/22/23rd I called up many times over total about 1 Hrs time spent Even today problem of channels not fully seen remains unresolved plus absolutely no contact from local service center despite being told that it has ben thru escalations. I see in this entire episode – 1.Tatasky persons are refusing to face customers 2. Thru call center its being ensured that complaints do not get registered and customer is unable to reach the customer care 3.Though advertising that we are sorting out issues but in reality it is not and more over irritating advertisements of free service as if great offering 4. When customer calls up repeatedly it recognizes that earlier complainant and then perhaps tricks are sought to shy away the customer from not reaching upto service person 5. Horribly poor connect to customers if the problem magnitude is really big and thereby irritating the customers. 6.High handed attitude while handling these complaints I regret that just on 30th March I renewed the subscription by paying 9000Rs for another year and certainly Tatasky is doing its best to damage TATA name Arvind Nene Mob [protected]