Tata Sky — False commitment | |||
I have a cable TV connection with ID [protected] registered mobile number [protected]. I can not view the channels starting from this month of April. During this time I have call tatasky customer care more than 20 times, raised 2 complaints. Each time I have to hang on the call for more than 15 mins and barley I got in touch with the executives 5 times. Did not find any resolution yet and funniest part it even though they know the problem exits they deduct the charge daily basis, make false commitments to come and resolve. If this can not be resolved with in next 24hour, refund back the money including the connection charges what ever I have paid at the time of installation (including the set top box) to my bank a/c. Was this information helpful? | |||
|
Tata Sky customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
12301
Pending
0
Resolved
5113
View all 12301 Tata Sky reviews & complaints
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
View all Tata Sky contact information
I am a customer of TATA SKY DTH CONNECTION by name E.Venkat Anand vide ID. No. [protected]. On June 8th 2015, at 11.02 am there was a call from Tata Sky representative through mobile no. [protected] and told me to recharge for one year by paying 6000/- with same current packages by 11.30 am, I confirmed him asking 2 to 3 times that is it the same package you will give and he told me yes sir, the good thing is that the whole conversation is recording as per them. I had recharged the same amount at 11.25 am without delay, but unfortunately I received a message that next recharge date is 02.03.2016 instead of 7th June 2016 as said by him in the conversation. I shocked by reading this and waited till afternoon but not received an further message and finally called to their toll free number [protected] at 4.22 pm and complained the same to their manager Mr. Vinay as introduced himself but in vain.
Sir, Please take a serious note towards this complaint as because it is complete state of cheating to the customers who believe them by there words and try to get my recharge period till 7th June 2016 as committed by TATA SKY before I recharge.
Once again I remind you the whole conversation in between me and the representative is recorded as said by them before starting the conversation.
Waiting for you prompt action !!!
Yours truly
E.Venkat Anand
[protected].