[Resolved] Tata Sky — inclusion of other fta channels under dd+complimentary pack

Satish Vvm

from Hyderabad, Telangana

Address:

500085

As per trai website only the 25 channels under dd are mandatory. But for some unknown reason (For commercial benefit?) tatasky has clubbed the mandatory dd channels with other fta private & ad channels by naming the pack as dd+complimentary, and made it mandatory by default. Fta private channels are not mandatory as per rules.

This will has lead to unnecessary inflation in the count of channels selected, thus i may have to incur additional network capacity charges should i wish to subscribe for more hd/paid channels going forward!

Hence, request tatasky to provide the users an opportunity as mandated by trai, to select the remaining 75 channels (100-25mandatory channels=75 channels) as per their choice from fta or paid channels list.

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Mar 5, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2019

Tata Sky Customer Care's response Hi! You will get 190 FTA channels and services by default with your Tata Sky account. Apart from that, you can choose the FTA Basic pack or FTA channels on individual basis post-go-Live of Tariff order.

Feb 02, 2019

Updated by Satish Vvm Sorry, but that didn't answer my question. Can you please help me understand why you are not letting me a user to select the remaining 75 channels out of[protected] mandatory DD channels) either from FTA or paid category. Why is Tatasky imposing Channels like Naaptol (Channel 1452) and religious channels like Aradana Tv (Channel 1463) on it's users by making them mandatory/default. As per TRAI rules user have can select any channel to watch or unselect apart from the mandatory '25-DD channels'. So going by the rules, Tatasky should respect the RIGHTS OF A CONSUMER, by giving them choice of selecting the remaining 75 channels out of 100 for Rs. 153 (Net Capacity Fee + GST).

Hope you would be honest and straight in your answer, no deviations or diversions please.