[Resolved] Tata Sky — less channel shown despite platinum package | |||
Despite of having a Platinum Package, Tata Sky drops selected channels like Sony Le Plex. Upon calling customer care, they pointed fingers towards Sony Channels for not showing Le Plex. Everyday on TV we see ads for being able to choose our own channels & packages, however Tata Sky has not yet uploaded new packages (Channel list) in their website. So i am forced to renew my existing Platinum Package so that i can see all the channels, specially the ones which are not available in normal packages. But Tata Sky very conveniently drops specific channels based on their interest without even informing us (customers). Saddest part is the customer care executive answers from a written script and simply deny any awareness of the issue ! Tata Sky can rest assured that we will promote other cable distributors like Airtel and others forcing them to get out of our building because they cannot continue charging full money and not show all the channels. Even in our Platinum package we still get so many south indian channels !?? Why ? I live in Mumbai, why on earth do I want to see South channels ? The worst is i cannot even remove them from my channel list. Was this information helpful? | |||
Feb 5, 2019 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Jan 03, 2019 Tata Sky Customer Care's response Hi, that's not how it should have been. We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.
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