[Resolved] Tata Sky — my recharge amount been increased and no response from tata customer care services

K.venkatesh yadav

Address:

D5 4 TH FLOOR PRASANNA APARTMENTS BAPUJI NAGAR, SITARAMPUR BOWENPALLY SECUNDERABAD TELANGANA

Since 6 days i been contacting to tata sky customer care services but none had been responding properly. Regarding my tata sky recharge amount. Recently i had a got an 2nd connection of my tata sky in the same premises from tata sky stating that they are providing me 1 month free for 2 nd connection. But within 10 days they had increased my amount doubled of my recharge amount. I had asked explanation from tata sky customer services team. But still now none are responding properly since 6 days daily twice i have to call them and wait for there in proper behavior. On 08/09/2020 i had got a call from tata sky customer care services saying that i had been added 4 to 5 channels on 08/09/2020 that the reason my recharge was increased it seems. Were i had given complaint on 06/09/2020 and customer care person said that it was added from my mobile no are they hacking my mobile no or my subscriber id

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Aug 13, 2021

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Sep 11, 2020

Updated by K.venkatesh yadav Since 6 days i been contacting to TATA SKY CUSTOMER CARE SERVICES but none had been responding properly . Regarding my TATA SKY recharge amount . Recently i had a got an 2ND connection of my TATA SKY in the same premises from TATA SKY stating that they are providing me 1 month free for 2 nd connection . But within 10 days they had increased my amount doubled of my recharge amount . I had asked explanation from TATA SKY customer services team . But still now none are responding properly since 6 days daily twice i have to call them and wait for there in proper behavior. On 08/09/2020 i had got a call from TATA SKY CUSTOMER CARE SERVICES saying that i had been added 4 to 5 channels on 08/09/2020 that the reason my recharge was increased it seems . Were i had given complaint on 06/09/2020 and customer care person said that it was added from my mobile no are they hacking my mobile no or my subscriber id

Verified Support

Sep 13, 2020

Tata Sky Customer Care's response Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.