Tata Sky — ​My Subscription ID is ​[protected] & Work Order No: HRFF0MS

Address:

Mumbai City, Maharashtra

Hi, Yesterday, I received call from tata technician that he is on the way to my home for replace my tata sky remote. But I denied because purchased new remote from my pocket because it was informed me that remote does not comes in warranty. I again like to give you brief information about my case history. Sunday 19th april my remote was stop working. I had bring my friend remote and test my tata sky box and found working so I concluded that problem was with my remote. I had log a complaint in support team on 20th and they told me that problem will get fix asap. As we all know that without remote control we can not change channel so we were unable to use setup box even if it was working. From second day (21st) I had start following up with telephonic support team or either live chat support and I always get only one reply from them that "your problem will attend and resolve earliest". But they are unable to give me date and time. 22nd : "your problem will attend and resolve earliest". 23rd : "your problem will attend and resolve earliest". and now it's marked as high priority. 24th : "your problem will attend and resolve earliest". and now currently it is in high priority. On the same date (24th) I received call from tata sky support that technician will call me and come to my home and attend my problem. But I must tell you that No one come my home and neither anyone call me. 25th : "your problem will attend and resolve earliest". Then I received call from technician that he would like to come but when I inform him that problem is with remote he denied to come since he told me that Remote does not comes in warranty. Whenever I contact support team I always inform them that my tata box is working and problem is only with my remote control. Why they did not tell me the same thing So I will not wait for support technician. I had purchased new remote from tata sky within 1 hr. I am sending this mail that I was thinking that you people charge high for your good service, support team, technician department. But this all department do not bother about customer satisfaction. I found disgusting support from tata sky which make me unhappy after 4 years. and this make me annoyed and keep bad impression on me. Till now I was recommending tata sky to my friends and family and they are currently using the same. But now after this case I will never recommend tata sky to anyone. I will like to switch with another provider like AIRTEL. Also I am demanding penalty for such bad service. Expecting reply on my mail immediately. Regards, Pravin Kadam