Tata Sky — No services since last five days and very poor response to address the complaint.

Address:

Bangalore, Karnataka

Complaint no #HFTS752 Subscriber ID: [protected] I have a Tata Sky connection at home and there is no signal for past 5 days, the TV is not working at all. This has happened for the second time in past one month which, according to them happened due to their upgrade activities. As a normal user & customer we fail to understand what kind o[censored]pgrading of the system they do so that it takes so long, keeping their complete services down.[Being an experienced professional from IT industry, in my experience so far for over 22 years never came across such a planning of system upgrade that keeps the entire business for five - six days] Most frustrating part is that they do not bother to inform their customer through email, SMS or letter etc. about any such massive exercise which could possibly stop the services. This simple shows the approach and attitude of the company that they do not care about their customer, the inconvenience caused to them or simply they do not know the basics of 'customer service". The entire team of Tata Sky need to go to some B-School to learn basics of customer care and how to keep the customers happy and retain them. We had similar experience in other country when the service provider had to go for a major system upgrade, they started sending communication one month before through mail, messages and even letter, therein they specifically mentioned that the services will be down for a fixed period of time (24 hours). They also gave some reward points and gifts, in order to retain their customers, and a sincere apology to the customers. We have been trying to call many nos. of Tata Sky mentioned on their portal to complaint about this, but it takes hell lot of effort to reach any of those nos. After great difficulty we managed to lodge a complaint, we received a text message with the complaint no. and it says you will receive a call within next 24 hours, but it has been more than 72 hours, we are yet to receive any call or any action on the complaint. Last time also when their system was down for one week we had to struggle the same way and we thought that their system upgrade was done now. Again within one month they are stating the same reason for their services not being available. Needless to say, all this shows their in efficiency and unprofessional way of working. I would request and expect the authorities in Tata group should look into the issue ans try to bring their services to a minimum standard, we do not expect anything much from them. Subscribed ID: [protected] Registerd name : Shikhar Registered mobile no. : [protected] Mail : sinha.[protected]@gmail.com Thanks Shashank Kumar Contact No.: [protected] Mail : [protected]@gmail.com