Tata Sky — No signal complaint

Raj Bhonde

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

Since 1 and half month I m not able to see the TV because of bad signal. I did call to customer care for many times but they didn't send the technician to solve my problem. I m getting fustrated now because I m not able to see the TV even after doing the recharge of RS 450. Also my recharge is deducted and now it's showing that the balance in my account is zero. So plz look into it and solve my problem as soon as possible and refund my recharge amount on my account.

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Comments

Ravi CHANDAR M O

from Bengaluru, Karnataka

My subscriber id of TATA SKY is [protected] (Bangalore). I have been a subscriber to Tata Sky for over 6 years now, and there has been no problem. The problem started in April 2015, when the signals stopped, and on checking with customer care, I was informed that they are shifting from one satellite to another and hence there will be no signal for about 10 days. I waited and waited, but there was no signal even after three weeks.

My subsequent calls to Tata Sky customer care had an automated system, which said that press '1' or some number (which I do not remember now) if my complaint is about 'No Signal', and that there will be a call back and a technician will be sent for rectification. No response after repeated trials and pressing the required number asking for a call back / technician's help.

So I decided reluctantly to shift to a local cable operator after being with Tata Sky for so many years. Since I used to always subscribe for annual or semi-annual packages (I had subscribed for the 'South Jumbo'), I continued to get statements from Tata Sky, deducting my monthly subscription from the credit balance even after April. So I called up Tata Sky again and informed them that since I have not been getting any signals and no one came to rectify my problem, why they are still charging me every month, and to refund my balance. I was informed that the subscription is non refundable and I will not get anything back, whatever may be the amount paid in advance. I have not been using Tata Sky for the last 5 months (since April 2015), and I had a balance of over Rs. 1600 at that time.

This is the first time I have come across a situation where a Tata Group Company is so UNETHICAL in their business practices. I would still like to reactivate my connection with them, but the company does not seem to be interested even in their LONG TIME CUSTOMERS. Is there no forum to take note of such injustices being meted out to individual customers in this country? IT IS A VERY SAD THING, IF NO ONE IN SUCH A COMPANY IS INTERESTED TO TAKE NOTE OF SUCH GENUINE GRIEVANCES.