[Resolved] Tata Sky — non receipt my monthly statement/bill

Ashirwaad

from Jabalpur, Madhya Pradesh

Address:

Jabalpur, Madhya Pradesh, 482003

I haven't received my Mly Bill for the month of MARCH 2019 till date as on 30.04.2019. I am a customer of DTH service provider TATA SKY my Mly subscription is going to expire on 01.05.2019 and I haven't received the Bill yet. How could I exercise and recharge for next month. I am complaining here because trai
has instructed to service provider to send electronic bill/statement to their relevant customers

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Jun 3, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

May 02, 2019

Updated by Ashirwaad NO RESPONSE FROM TATA SKY SO FAR. NEITHER SENT THE STATEMENT (MAR-2019) NOR ANY CALLL FROM THEIR SIDE. EVEN TATA SKY MOBILE APP DOESN'T SHOW 'VIEW', NOT DOWNLOADING THE MLY STATEMENT/BILL FOR MARCH 2019 IN MY AC ID. TATA SKY ALSO DIDN'T RELEASE SPORT CHANNEL DURING IPL INTO MY AC ID AS TATA SKY RELEASED MESSAGES INTO SUBJECT "FREE TELECAST DURING IPL SERIES".

Verified Support

May 02, 2019

Tata Sky Customer Care's response Hi, we do not want you to feel this way. You can check your transactions on mytatasky.com. Please login to mytatasky.com and click on "My Account" to check the "Transaction History".

May 03, 2019

Updated by Ashirwaad I haven't received my Mly Statement of Mar 2019 yet. You are not asking about my complaint which is not solved till date and time. There is no contact/call regarding my complain from tata sky yet.You are asking only about my recharge done on 02.05.2019 which is for the month of May-2019 Tell me why did my Mly statement of Mar-2019 not being generated and not being send to me???? Don't try to become oversmart do not try to overlaping your mistakes, There is nothing to see in Download & View Monthly statement till time my writing this...

May 05, 2019

Updated by Ashirwaad My complaint id 2316951 is pending. Tata sky didn't send me my MLY Bill of March 2019 and now also Pending for April 2019..Statements are not available on Tata Sky app in transaction history. Tata Sky is misleading by message on 02 May 2019 that same is available in 'mytatasky.com- My Account-Transaction History' I think TS not bother about complaint on TRAI complaint portal.

May 10, 2019

Updated by Ashirwaad My complaint no 2316951 is unsolved yet. No response from Tata Sky, mly statement not received yet, no call from tata sky representatives as said in reply from trai regarding my complaint, nothing on their, my tata sky account to download or view regarding my complaint.Should I hope from trai authorities any action against this!!!??