Tata Sky — not allowing me to change my packs

I have tried to change packs on multiple occasions from tata sky mobile app and website, but my requests fail.
I have even contacted there chat customer care but even they are not helping.
They just told me clear my browser cookies and try multiple times.
I have been trying to change these packs for last 3-4 days but i haven't been able to do so.
Please help as this unnecessary harassment is resulting in monetary loss to me.
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Tata Sky customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2019
Tata Sky Customer Care's response
Hi, your concern is certainly noted. Please let us know the packs you are trying to modify, we will help you further.
Oct 22, 2019
Updated by Yatinder Singh
Adding a snapshot of packs that I had chosen.

Grand Total
327.35
Tata Sky Packs
FTA Complimentary
0
Broadcaster Packs
Sony Happy India Marathi A
36.58
Disney Hindi Ent
4.72
TV Today Hindi News
0.59
Turner Bouquet 1
5.02
Zee Family Hindi
46.02
Colors wala Hindi Value Plus
29.5
Channels
MH One
0
PTC Chak De
0
PTC News
0
CNN
0.59
National Geographic
1.18
Chardikla Time TV
0
Hungama TV
1.18
Marvel HQ
4.72
Star Plus
14.16
Star Gold
9.44
Sony BBC Earth
4.72
Zoom
0.59
Movies Ok
1.18
Al Jazeera
0
NDTV India
1.18
Discovery Channel
4.72
Star Gold Select
8.26

Complaint comments 

Comments

Adding a snapshot of packs that I had chosen.

Grand Total
327.35
Tata Sky Packs
FTA Complimentary
0
Broadcaster Packs
Sony Happy India Marathi A
36.58
Disney Hindi Ent
4.72
TV Today Hindi News
0.59
Turner Bouquet 1
5.02
Zee Family Hindi
46.02
Colors wala Hindi Value Plus
29.5
Channels
MH One
0
PTC Chak De
0
PTC News
0
CNN
0.59
National Geographic
1.18
Chardikla Time TV
0
Hungama TV
1.18
Marvel HQ
4.72
Star Plus
14.16
Star Gold
9.44
Sony BBC Earth
4.72
Zoom
0.59
Movies Ok
1.18
Al Jazeera
0
NDTV India
1.18
Discovery Channel
4.72
Star Gold Select
8.26

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