[Resolved] Tata Sky — pricing of packs is not transparent

yeeswar

from Pune, Maharashtra

Address:

411036

I feel like tata sky is cheating on its curated packages in the name of hd. Please explain me if i am wrong, the big brains of tata sky whoever has prepared these packs. Example:

Telugu regional hd pack (21 channels):

I counted the pricing of all 21 individual channels (Hd including) and it came up rs.188. But you guys are charging rs.216 for the same. A layman thinks that he will get benefited by opting the curated packs. But, this is nothing other than cheating. I am ready to hear from you and understand if i am wrong.

Competitor sun direct has come up with a very good transparency and regional dpo packs for the users which is very user friendly to change packs. I think you should definitely work on this to keep your customer base.

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Mar 31, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

Tata Sky Customer Care's response Hi, please note that broadcasters are advertising their packs prices without including taxes. As per the regulation, 18% tax will be applicable on all pack and channels prices. Applicable taxes are mentioned in broadcasters ads' fine print also for you to see.

Feb 27, 2019

Updated by yeeswar Sir, I am talking about tata sky Ala Carte prices vs curated pack charges which is including Gst only. I know that part very well before raising complaint. Please check.

Why don't tata sky has a regional dpo base pack to offer, similar to sun direct? May I know?

Verified Support

Feb 28, 2019

Tata Sky Customer Care's response Tata Sky always keeps expanding its offering of channels and packs on the set-top box. In a similar fashion, we will expand and bring more channels soon. Rest assured we have noted your feedback and shall look into this.