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[Resolved]  Tata Sky — recharge amount not reflected on my tata sky account

I have made an online payment of inr 359.0 with transaction id [protected]*tata sky* ta towards payee tata sky from my icici bank account xxxxxxxx1454 on feb, 17, 2018 at 14:36 hours. It was successful at icici on line portal but amount was not reflected to my tata sky account.
Then on same day 17 february 2018, i made one more on line payment of rs.360 which was successful at tata sky & icici both.

I asked tata sky to send confirmation email that they have not received this payment with below details. But i haven't received confirmation email from tata sky.
Transaction amount: 359.00
Transaction date: february 17, 2018
Payment id: [protected]
Consumer code: tatasky_lici[protected]
Bill reference information: lici[protected]
Complaint marked as Resolved Apr 8, 2018

Complaint Status

[Mar 06, 2018] Tata Sky customer support has been notified about the posted complaint.
Verified Support
Tata Sky Customer Care's response Mar 08, 2018 Hi, we have made a note of your concern and shall call you soon to sort this out. Here is your SR# 13L0RP84.
Updated by [email protected] Mar 09, 2018 As per request from Tata Sky support person, I sent details of transaction to [protected]
I told him that I used for making payments. After that no further update from tataSky.
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