[Resolved]  Tata Sky — regarding customer service issues-tata sky

Address:

Tata Sky Ltd. Third Floor, Windsor Off C.S.T. road, Kalina , Santacruz (East), Mumbai 400098, Varanasi, Uttar Pradesh, 221010

Dear Sir,

I wish to complain about my Tata Sky Connection (Customer Id: [protected]) that I purchased few years before. I have contacted customer care many times regarding technical issues (Wire and antenna broken down) and every time I got assurance that you will receive call from one of our engineers within 2 hours but still no call/engineer visit at premises till yet.

When I first learned of this problem, I contacted Tata Sky customer care on 21st march at your call centre, and was told that within 2 hours you will get call but nothing happened. Today, I again lodge the request for engineers visit and same commitment given by the call centre executive which I was got earlier. I would like a written statement explaining your company’s position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 2 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives and will forward these customer service issues on social media.

I am really dissatisfied with your customer service and looking forward to discontinue your services.

You may reply to me at this email: rahul.[protected]@gmail.coml or call me at [protected]/[protected]

Sincerely,

Ravindra Kumar

N-16/16 E-4G Kolhuan Vinayka

Badi Gaibi, Varanasi