Tata Sky — Request for discounting service to old connection falling on deaf ears

I took 2 TataSky connections in my old house. I took the 3rd one in my new home. In the old house later I wanted to discontinue the connection. They refused on flimsy reason. They speak like robot. Same statement. Will get back to you. Will get back to you. The copy of a chat is pasted here. dhilipe 09:36joined the chat Good Morning dhilip e k, welcome to TataSky Chat support. Tata Sky 09:36Please stay online as all our agents are busy assisting other customers, Your Estimated wait time is - 3 Minutes andMeanwhile, kindly key in what we can help you with in brief (1000 characters), And your queue position is - 2 Deepshikha09:38You are now chatting with Deepshikha and your chat reference ID is 0000BaAY4SA4BDY7. How may I help you today? Deepshikha09:38May I know your query? dhilipe 09:38yes dhilipe 09:38i have totally 3 set top boxes dhilipe 09:38i want the first two I installed to be cancelled dhilipe 09:38the last one I took in Ashok Nagar I want to retain Deepshikha09:39Sure, I will assist you with this regard Mr. Dhilip. Deepshikha09:39Please confirm whether you want to discontinue the two additional connections available in your account? dhilipe 09:41the first two has to be disconnected dhilipe 09:41as i shifted home dhilipe 09:41that was in my CIT Nagar home dhilipe 09:41Now I am in Ashok Nagar Deepshikha09:41Okay. dhilipe 09:41please check how many connections are there in my account dhilipe 09:41i have made this requests several times on chat dhilipe 09:42you people are refusing are disconnect dhilipe 09:42so I am not paying the dues this time Deepshikha09:42As per our updated records you have one primary connection with two additional connection in your account. dhilipe 09:42I will wait for another 3 days and shift to Airtel dhilipe 09:42this is my 4th attempt to disconnect the first 2 connections Deepshikha09:43I sincerely apologize for the inconvenience caused to you. dhilipe 09:43no need to apoligize dhilipe 09:43it is of no use to me dhilipe 09:43you are a staff dhilipe 09:43i have nothing to do with you dhilipe 09:44Let the owner of Tata Sky apologize to me Deepshikha09:44Could you please let me know the set top box numbers which you want to discontinue? dhilipe 09:44i have already provided that in my last chat Deepshikha09:44Okay. dhilipe 09:46so can you disconnect or not Deepshikha09:46I would like to inform you that due to insufficient balance in your account your account is currently inactive. dhilipe 09:47i will pay once you disconnect the first 2 set top box Deepshikha09:47I request you to please recharge your account with the sufficient amount so that your account can be active. dhilipe 09:47that is okay Deepshikha09:47Please recharge your account within 24 hours. dhilipe 09:47are you a robot Deepshikha09:48As of now I will take your request for the same. dhilipe 09:48i have made 4 attempts earlier dhilipe 09:48i will start putting this chat on face book Deepshikha09:48Could you please stay on line for few minutes so that I will take your request? dhilipe 09:48is that okay dhilipe 09:49you will take down the request and do nothing about it. I know it. dhilipe 09:50I have 2000 friends on Facebook dhilipe 09:50if you do not disconnect the 1st two connections i will put this chat in every place I can Deepshikha09:50Please be rest assured the needful will be done. dhilipe 09:51I am saving this chat on my desktop dhilipe 09:51remember it is between me and TataSky and you have nothing to do with this dhilipe 09:52This is my 4th attempt. All of you are talking like a Robot Deepshikha09:52As I can see that you have primary connection having set top box number[protected] and one additional connection having set top box number[protected] which you want to discontinue. dhilipe 09:52then why do you people ask for the numbers Deepshikha09:52Please confirm the same. dhilipe 09:53please wait dhilipe 09:54Card No:[protected] has to be disconnected dhilipe 09:55the same card has number SV 50001B A[protected] Deepshikha09:55As per our records the set top box number mentioned by you is of the primary connection. dhilipe 09:55i want to discconnect that Deepshikha09:56I regret to inform you that the primary connection connection can not be discontinued. dhilipe 09:56so I will not pay from now Deepshikha09:56Rather I can take your request for asset swap. dhilipe 09:56disconnect the entire connection dhilipe 09:57do something dhilipe 09:57i am a customer from the time you started TataSky Deepshikha09:57In asset swap request first the primary connection will be converted to secondary and the secondary connection will be connected to primary connection. dhilipe 09:58please do it Deepshikha09:58Once the asset swap request will be closed, you can give request for the discontinuation of both the secondary connections. dhilipe 09:58you are the first person who did this Deepshikha09:58Shall I go ahead and take your request for asset swap? dhilipe 09:58all the 4 people earlier did not give me this suggestion dhilipe 09:58please go ahead dhilipe 09:59PLEASE GO AHEAD Deepshikha09:59Before raising your request I would like to provide you some information. dhilipe 09:59OK dhilipe 10:[protected] is the card number i want to disconnect dhilipe 10:01SV50001B A[protected][protected] is the card number i want to disconnect Deepshikha10:01I would like to inform you that you would lose the recordings in the HD PVRif we take the request of asset swap. Please confirm if you are ok with the loss of recording. Deepshikha10:02I would like to inform you that the annual pack and/or offer pack in your account will be dropped as per policy for the Asset Swap request to be taken forward. Please confirm if you are ok with this. dhilipe 10:02perfect dhilipe 10:02please go ahead dhilipe 10:02after you are done, I will make the payment dhilipe 10:03i used to make payment for 1 year Deepshikha10:03Okay. dhilipe 10:03now a days I do it for 10 days Deepshikha10:03May I have your alternate contact number? dhilipe 10:[protected] dhilipe 10:04in your next office meeting please tell them about my bad experience with TataSky. In the world of competition you may lose dhilipe 10:04is it disconnected now Deepshikha10:04Thank you for providing the details. dhilipe 10:05i will make a small payment now dhilipe 10:05and check the connection in my old house dhilipe 10:05after you confirm that the 1st two connections have been disconnected Deepshikha10:05I have taken your request and your reference number is KE8BD0G. dhilipe 10:06no use. Nobody needs the reference number dhilipe 10:06you have not answered Deepshikha10:06You will get a call back from our relevant and the needful will be done at the earliest. dhilipe 10:06have you disconnected the 1st two connections dhilipe 10:06Else I am calling the Airtel guys to come and fix my new connection Deepshikha10:07As your request for asset swap has been raised, the needful will be done shortly by our relevant team. Deepshikha10:07I would request you to please be rest assured. dhilipe 10:07how long will it take Deepshikha10:08Also I have highlighted your Subscriber ID to our senior team so that the needful will be done at priority basis. dhilipe 10:08You are 1st person on TataSky who has at least made this kind of effort Deepshikha10:08I sincerely apologize for your past experience. dhilipe 10:08I told you, only TataSky owner has to apologize to me Deepshikha10:09I would request you to please recharge your account within 24 hours so that your request can be processed at the earliest. dhilipe 10:09I will wait for another 48 hours. After that I will put the TataSky Setp Top boxes on the Road in front of my new house and make it as a news Deepshikha10:10I will ensure that your issue gets resolved and request is completed on priority. dhilipe 10:10This is the same thing that I heard from earlier TataSky people dhilipe 10:10Pay Pay Pay dhilipe 10:10I have been paying from the time Tata Sky came Deepshikha10:10Once your request will be closed for asset swap, please get back to us for discontinuing the secondary connection again. Deepshikha10:11I assure you Mr. Dhilip, that the needful will be done for you. dhilipe 10:11Sorry. I have changed my min dhilipe 10:11I have changed my mind dhilipe 10:11I am going for AIRTEL dhilipe 10:11I will not pay from now on dhilipe 10:11Sorry about that dhilipe 10:11Okay. Bye Deepshikha10:12Please be rest assure and give us sometime to do the needful. Deepshikha10:12Is there anything else apart from this that I can assist you with Mr. Dhilip? dhilipe 10:12I have given you people more than 3 months. dhilipe 10:12You are like a Robot dhilipe 10:12Maybe it is a Robot speaking dhilipe 10:12I am not sure dhilipe 10:12You have asked me to politely go for Airtel dhilipe 10:13Thank you for the advice to go to Airtel Deepshikha10:13I do understand your concern Mr. Dhilip. Deepshikha10:13I understand that you are upset over the situation. dhilipe 10:13And I also know that 1 client does not mean much to all of you dhilipe 10:14Is there anything else you wish to say Deepshikha10:14As I have highlighted your ID to our senior you will get a quick response from our end. Deepshikha10:14Thank you for contacting Tata Sky chat support. Have a great day ahead. dhilipe 10:14will they call me Deepshikha10:14Yes, you will get a call back. Deepshikha10:15Is there anything else I may assist you with, Mr. Dhilip?