[Resolved] Tata Sky — subscriber id : [protected] : getting error - this is the wrong card for this set top box

Navneet Kaur Soni

Address:

118/349 F(2), 208005, Kaushalpuri, Darshan Purwa, Kanpur, Uttar Pradesh 208012, India

Dear tata sky team,

I am getting getting error - this is the wrong card for this set top box (Pairing error) for subscriber id : [protected]

My account is recently recharged and has already 750 inr balance is present in my account.

I am unable to access tataksy because of this error, but my account balance is getting deducted each day.

Please solve this issue asap.

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May 7, 2020

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

Tata Sky Customer Care's response Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.

Verified Support

Apr 06, 2020

Tata Sky Customer Care's response We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.

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Comments

anisha govind

from Bengaluru, Karnataka

I want to recharge subscriber id [protected] but by mistake it recharges subscriber id [protected] so please refund Rs in my subscriber id : [protected].So, kindly I request you to resolve it.I please you to resolve it as soon as possible.

Tata Sky Customer Care's response, Apr 6, 2020

Verified Support

Hi! Help is here. Kindly share your RMN/Sub ID and we’ll sort this right away for you.

anisha govind's reply, Apr 7, 2020

This is My sub id : 116801175. It's been a week since I compalined but it's not sorted. Please, kindly do it as soon as posssible.

Tata Sky Customer Care's response, Apr 8, 2020

Verified Support

Oh No! We are unable to fetch your account details, could you please provide us with the right RMN/Subscriber ID.

anisha govind's reply, Apr 8, 2020

Sorry for the inconvenience, My sub ID : 1168011755 . Kindly please do it as soon as possible

Tata Sky Customer Care's response, Apr 11, 2020

Verified Support

Thanks for sharing the details. We have raised a service request. Rest assured, you will hear from us soon.

anisha govind's reply, Apr 17, 2020

Dear Tatasky, its been 1month since I raised a complaint. Neither the recharge was reflected in wrong Subid nor I got refund.Hope this will be solved soon.

Tata Sky Customer Care's response, Apr 18, 2020

Verified Support

We are sorting this out for you, will contact you at the earliest. Wish you a good day!

Tata Sky Customer Care's response, Apr 25, 2020

Verified Support

We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!