[Resolved]  Tata Sky — Tata Sky amount debited, recharge not done, amount not refunded

Address:

Badnera Amravati

Hi
My subscriber ID is - [protected]

On 15th February at about I recharged my tata sky account with 350 from tatasky app. payment was made using the wallet option of freecharge. freecharge used rs. 20 in the wallet and the remaining 330 was paid using UPI. the payment was successful and the amount debited successfully but i checked in the app but the benefit of recharge wasn't given. I then saw freecharge, it showed transaction successful, along with UPI id. I talked with tata sky customer care and they said as recharge was failed they cannot help and register a complaint and maybe the amount will be refunded within 7-10 days. they were not telling with a guarantee.
330 is a big amount and for a simple refund why to wait for such long, I know recharge has been failed and u have not given a benefit but payment is received by you, you should refund immediately.
thus, I won't either benefit of 330 or a refund of 330.

Now point here it almost 10-15 days passed now they asked for bank statements and payment gateway reference number.

Somehow I visited the bank they provide me with a bank statement and they charged for 118rs now who will provide me with this 118rs.

For my refund, I am wasting more money and there is no guarantee it will be refunded or not.