[Resolved] Tata Sky — tata sky denied my payment but amount got debited from account

Jaspal Singh Chaney

Address:

Pune

I have done two recharges of rs.380/- on 21st april 2020 and other rs.450/- on 20th june 2020. Both the amount got debited from my bank account but did not got credited in my account of tata sky account. I have given them all the details required to track the money but tata sky seems not in a mood to help me.
I have given amount, date, bank statement, phone pe portal screenshot, utr numbers of the both the transactions to track.
Please help

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Aug 8, 2021

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2020

Tata Sky Customer Care's response Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.

Verified Support

Jul 12, 2020

Tata Sky Customer Care's response We hope that your concern has been addressed! Let us know if you require further assistance, we will be glad to help!