Tata Sky — Tata Sky forcefully activating “Actve Vedic Maths”

Address:

Jaipur, Rajasthan

Respected Sir/Madam,

My name is Surendra Sharma & my Tata Sky Subscriber ID is [protected] and my mobile number +91-[protected] is registered with this DTH account.

Few days before my father said me that there is something going wrong with our Tata Sky DTH services. I asked him the reason, he told me that on 1st April 2015, he recharged our Tata Sky DTH account with Rs.240 (that’s our monthly subscription amount) and from last few days (10th or 11th April, 2015), on my T.V. screen, the pop-up message arrives, that your next recharge due date of the DTH account is 19th April 2015 and the recharge amount is Rs.430.59. Tata Sky deducted my whole amount for a month; in just a 19 days.

Immediately, I made a call to Tata Sky Customer Care and asked them, what is the reason behind this message? The customer care executive said me that we had made a call to your registered mobile number +91-[protected] and explained about "Actve Vedic Maths Channel" offer and by your consent; we had subscribed this channel to your account. Neither the above mentioned mobile number belongs to any of my family members nor it’s my mobile number registered with DTH account.

I requested to the customer care executive that, we didn’t receive any call regarding this and also we didn’t allow anybody to activate such channel because nobody in our family is going to watch this & it is worthless for us. It was done by your mistake, so please; just remove this unwanted subscription immediately from our Tata Sky DTH account.

At this, the customer care executive told me that, he cannot do it because the "Actve Vedic Maths Channel" comes with a 91 days of locking period. It will automatically unsubscribe after 3 months period (i.e. on 19th June, 2015), as they have done by my consent and I have bear Rs.6 per day as unwanted forceful gift from Tata Sky.

After a long irritating & unsatisfactory conversation with their executive, I just stopped the call and asked all of my family members, whether they received any call from Tata Sky regarding this channel subscription and the answer I got was ‘NO’. Nobody in my family had ever received any call from Tata Sky regarding this channel subscription.

From 21st March, 2015, the above mentioned channel was activated on my Tata Sky DTH Account & I am forced to pay Rs.6 per day and Rs.430 per month instead of Rs.240 per month.

I feel highly cheated and fraud. Please help me resolving this problem, so that no extra money charged to me or anybody else for unwanted forcefully activated channels from Tata Sky.

Contact me on this mobile no. +91-[protected] regarding above mentioned matter
or
Email me on: [protected]@gmail.com.