[Resolved]  Tata Sky — tata sky - merger of connections still not resolved

Hello,

Subscription id : [protected]
Registered mobile number : [protected]
I had placed request for removing multi-tv option on my tata sky account, i. E. Remove my primary connection and make my secondary as primary and active connection on 2nd april 2019, through tata sky chat support.
"chat reference id is 0001fae97sbghn71", i was assured "needful will be done before 05/04/2019 04:28: pm for the same." and complaint reference number was given to me "1e8sehws"

5th april 2019 : i again contacted tata sky customer chat "chat reference id is 0001fae97sbgpd35", was told the request number is 1e8sehws is in open status. The needful will be done by today. You will get a call back from our concerned team today. But never recieved call.

6th april 2019 : i again contacted tata sky customer chat "chat reference id is 0001fae97sbgqgx8", was told the request number is 1e8sehws is in open status. I was again told the same thing. Tata sky technician visited me, he made calls in front of me and assured the issue will be resolved in 24 hours.

7th april 2019 : i again contacted tata sky customer chat "chat reference id is 0001fae97sbgs2vk", was told the request number is 1e8sehws is in open status. Complaint is in process, have escalated the issue and today only you will get the call.

8th april 2019, 12:40am : i again contacted tata sky customer chat "chat reference id is 0001fae97sbgt9qg", was told the request number is 1e8sehws is in open status. Our concerned team will be get back to you on or before 08/04/2019 and do the needful accordingly. I have escalated with the same to our team concern. Be assured, you will get a call from our team concern with in 2 hours and the needful will be done accordingly. The escalation number:[protected].

8th april 2019, 12:40am : i again contacted tata sky customer chat "chat reference id is 0001fae97sbgtej8", was told the request with reference number is 1e8sehws is canceled status. The request reference number is sr[protected]. Our team will contact you by the end of the today.

Its now been 6 days and above all that my account is debited with 100rs service visit done on 6th april 2019, despite the issue is still not resolved

Please advise

Thanks
Best regards

Praveen raisinghani
+[protected]