Tata Sky — Tata sky new subscriber member.

Address:

Mumbai City, Maharashtra

Dear Sir/Madam,

I had new tata sky connection in Month of March 2016 i.e last month (Subscriber ID [protected]). I taken connection on recommendation from few fellow friends. My experience has been really bad with Tata sky till now. Let me start from beginning, I came on my holiday from London, I thought I would have a tata sky connection for my family who stays in navi Mumbai. I wanted to do while I was in Mumbai because they are not that educated. I called customer service and got a quotation over the phone for yearly subscription.

Full Quotation : 8080 rupees for 2 connection (main tv and primary tv).
Breakdown:
Quotation: Main TV: Rs 6330 (With dish & installation for Main TV)
Second connection: Rs 1750 (With dish & installation as wee)

Above quotation is for 1 year till Feb 2017.

I was told when the engineer staff will come he will be charging for extra cable i[censored]sed. Which was fine with me. I paid all together Rs 9000 to installation staff.

All channel was agreed to be inclusive (sports + all channels). My wife paid for 10 sports Rs 550 for one year for both TV as well.

I got connection on 14 March 2016.

Today morning I got a call from India, my mom said none tata sky channels are working and asking for recharge and when customer service was called no one was able to help and they been told to go and recharge again. No one was ready to help from Tata sky. My uncle went today and got recharge of some amount as well. You will have excess to all data when you subscribe to my ID.

Do you really think I paid 9000 rs for one month to use there service. I was told something else and something else has been provided. I really want some senior management staff to have a look into it and get my problem fix. My family don't know how to contact customer service and what all top talk as I was the one dealing while I was in India. All I want is the money to be refunded which My uncle paid today to get connection going and get my connection back till next march 2016.

I hope my complaint will be look after as a matter o[censored]rgency and will not be neglected.

Hoping to get positive response in quick time.

Uk Phone no: [protected]. Name: Taran Saini. E-mail Address: taran.[protected]@gmail.com

India contact no: Tanminder Kaur ([protected]).

Thank you.