Tata Sky — Tata Sky recharge fraud

Tata Sky — Tata Sky recharge fraud

S Sharad Kumar Srivastava Aug 15, 2021 Oct 13, 2021 This thread was updated on Oct 13, 2021

I recently used Tatasky web portal to recharge my account. I opted for annual recharge. Total amount was auto calcutaed based by my current package. When I made payment I realized that I didn't get expected annual package benifit. Also the rate got changed from 472/M to 483/M. I subitted the proof over email. I kept complaining through TataSky services and they kept cancellng my tickets without even ensuring that customer is explained of resolution. Sometimes they just give a miscall to cancel the ticket This is not the first such experience with TataSky. These guys are just careless and shame on Brand Tata I will never recommend TataSky to anybody Was this information helpful? No (0) Yes (7)
Tata Sky customer support has been notified about the posted complaint. Verified Support Aug 16, 2021 Tata Sky Customer Care's response Thanks for sharing your details. We have raised a service request to resolve your concern we are prioritizing the same and will connect with you at the earliest. Be assured your issue will be resolved at the earliest. Verified Support Aug 16, 2021 Tata Sky Customer Care's response We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help! Aug 16, 2021 Updated by Sharad Kumar Srivastava No it has not been addressed yet Verified Support Aug 16, 2021 Tata Sky Customer Care's response We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help! Aug 16, 2021 Updated by Sharad Kumar Srivastava Please provide written update on why I should consider this item closed. As discussed, you admitted that it is issue at TataSky end and has no process/technical resolution. You still want to close the ticket with comment that in future you will not receive similar mistake Provide written updates on what you are going to do in future before closing this Verified Support Aug 17, 2021 Tata Sky Customer Care's response Your concern is certainly noted. We have raised a service request to resolve your concern we are prioritizing the same and will connect with you at the earliest. Be assured your issue will be resolved at the earliest. Verified Support Aug 17, 2021 Tata Sky Customer Care's response We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help! Aug 17, 2021 Updated by Sharad Kumar Srivastava No your executive is yet to come back after today's call where she collected my feedback. I would want you to provide written update on what resolution you are providing to my complaint Aug 22, 2021 Updated by Sharad Kumar Srivastava when can i expect an update? Verified Support Aug 25, 2021 Tata Sky Customer Care's response We understand your concern. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution. Verified Support Aug 25, 2021 Tata Sky Customer Care's response We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help! Aug 25, 2021 Updated by Sharad Kumar Srivastava Not sure why it is so difficult for you to put in written about what resolution you are providing to issue raised. Over multiple calls you admitted that it was a technical problem at your end where your website was showing incorrect amount. Even the SMS sent by TATA SKY had incorrect amount mentioned. There was no fault of consumer (In this case its me) and you apologise for this mishap and also for the way your support teams treated my complaints. Put these comment or admit you agree and you couldn't do anything to resolve this. You also promise that such instances will not be repeated Sep 03, 2021 Updated by Sharad Kumar Srivastava No update as usual Sep 13, 2021 Updated by Sharad Kumar Srivastava Taka sky is not ready to accept their mistake in written. They are just fraud Oct 13, 2021 Updated by Sharad Kumar Srivastava they are pathetic. they will spoil Air India also same way. Cheaters
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