Tata Sky — Tata Sky - STB Replacement and Service Visit Charges

Address:

Bongaigaon, Assam

My Tatasky Subscriber ID : [protected] . I have changed my old Tatasky set top box ( Old but was in running condition ) on 23/05/2015 ( say, this is STB No “ B ” ), then after a few days there was “ no signal ” problem with the newly replaced box and I raised a complaint on 27/06/2015 . They give me a work order No IUNULQK . Then on 04/07/2015, 05/07/2015 they called me and enquired whether any technician visited my home to resolve the issue or not ? and just renewed the work order over telephone and on 14/07/2015 they cancelled the work order with out any technician visit . In the meantime on 13/07/2015 I approached the local dealer and show the STB, they told that there was no audio on the STB and need to replace it and it be available on 17/07/2015 next .On 17/07/2015 the local dealer replaced the set top box ( which was replaced on 23/05/2015 ie STB No “ B ” ) with another one and advised me to recharge with Rs 520 . But I recharge with Rs 310 as per my monthly base pack charges on 17/07/2015, but then my STB again got deactivated . When I saw my Tatasky profile it shows Rs 170 and Rs 250 were deducted towards Service Visit and handling charges of std swap box and showing my a/c balance -205.14 ( Debit Balance ) What was the warranty of STB “ B ” which was replaced on 23/05/2015 ? Whether the subsequent replacement ( on 17/07/2015 ) was within the warranty period ? Whether the STB “ B ” was defective and of sub standard quality from the starting which I was supplied free of cost on 23/05/2015 ? and so that Tatasky can go for full replacement charges after 1 or 1.5 month or so when the customer like me approaches Tatasky for some issues relating to STB ? Till now no Service technician from Tatasky visited my place where the STB is installed . Then How far it is justified to deduct Rs 170 from my account towards Service Visit ? [protected]@gmail.com,