[Resolved] Tata Sky — tatasky tech is asking for replacement of set-up box without providing any conclusion or symptom

Chatterjee Raja

from Delhi, Delhi

Address:	Dhanbad, Jharkhand, 826001
Website:	TataSky

This is to inform you that I am based in Bengaluru location (Banglore).
The TV and Tatasky box is located in my hometown (Dhanbad shifted from Kolkata).

Problem: TV was recharged after sometime and it is not working fine currently. TV works for sometime but a error hops in screen as 0% and please switch off.

Today the technician came and said the set-box has gone bad (WO# 16ZT7OL8). With what conclusion, he said not sure or what symptom he has seen ?

My Tatasky id: [protected]

Please arrange for a call back or assign the best tech available. else i will not even bother to use tataSky anymore.
it is understood from customer service representative (Nandita not sure if representatives uses fake names) that how much TataSky values their customers.

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Sep 19, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Tata Sky Customer Care's response Hi Raja, we understand that you had a bad experience with us, allow us to make it better. You'll hear from us soon.

Verified Support

Aug 16, 2018

Tata Sky Customer Care's response We hope that your query has been resolved! Let us know if you require further assistance, we will be glad to help!