Tata Sky — Unauthorised service charges levied

Address:	Ghaziabad, Uttar Pradesh, 201204
Website:	TATA SKY

I have two tata sky dth connections at home in modinagar, consumer number [protected]. On 11th april 16 i have registered a complaint with tata sky for "no signal" problem in one of the connections. The technical person visited my house and just adjusted some cables connected to the set top box and told me that the issue is resolved, but after he returned the same issue continued. I registered another complaint on 13th april 16 and i told them since the problems is repition of the earlier one i ahould not be charged rs 170 as service charge and the persopn spoke to me agreed to the same.Technician came for checking. He told us that the set top box is defective and replaced the same. But after replacing the set top box the problem continued. Then he checked the dish antena and tightened some screws on the same at the terrace. The issue got resolved only after this.

Surprisingly i was charged the service charge of rs 170.00 and the charge for replacement of set top box rs 400 and the amount was recovered by tata sky from my recharge amount by force without any prior intimation to me.

Then i spoke to customer care department of tata sky and they told me that they will verify the refund the amount charged by them. Later one of their service in- charge called me told that the old set top box is defective and rs. 400 is charge correctly by the co and i will not be refunded any amount including the service charge.

I am very upset by the attitude of this company and the negative approach and response from the people of the company as well.

I do not know whether some on this company will act on this complaint. I am registering this complaint for the benefit of the public.