[Resolved] Tata Sky — Unecessary charges

anjupreeti31

from Delhi, Delhi

Address:	Bareilly, Uttar Pradesh, 243122
Website:	tata sky

I had taken the connection of tata sky dth of ID [protected] by using the dish of Sun Direct on 9/1/2016 of Rs 1285/- but after sometime some channels show signal problem then customer care calls from their ownside with number regarding the service satisfaction then i told them everything about the problem then thru telephonic call on my registered no they had asked to reset the the setting of DTH but in this meantime they were not able to rectify my issue then I registered a complaint and a reprensative from TATA SKY Dth has came and change the LMB without taking our concern and charge the visit charges of Rs300/- for their own fault.Customer care didn't told about this fact and saying its a free service.
When i recharge my DTH with Rs 285/- on 6/1/2017 then they automatically deducted the amount without taking our concern. this is totally a fraud and intentionally charge with the customer.
total dissatisfaction.

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Feb 10, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2017

Tata Sky Customer Care's response Hi, we understand what you might have gone through. Allow us to help you. We've raised a service request and shall call you soon to solve this.