[Resolved]  Tata Sky — unexpected charges from tata sky

Address:

600045

I have bought tata sky hd plus transfer recording set-top box on earlier 2017 & it costs around 9300rs. From the date of purchase some of the channels particularly hd channels can not viewable.

In this year, for some days my recording was not successful in some of the hd channels (Star vijay hd, zee tamil hd) for which i am paying for 30rs/month now. So i raised the request, #18faytjk and the technician visited the house and he told that

1) "one of the signal among 3 bar signals not coming in properly since single lnb installed with tata sky dish unit. Why you have installed the single lnb?

My answer: god, how i know the technical details of tata sky. Are you expecting your customers to know all the technical details before buying your product?

2) if you install the super lnb the problem will be rectified and it cost around 800rs. Shall i proceed?

My answers:
It is your sole responsibility to check initial working condition (Checking 3 signal bars) of the set-top box.

Why i need to pay 800rs to install super lnb as i am already paying 30rs/month to view/record the hd channels?

Why cant you fix the compatible hd signal receiver when buying an hd+ set top box?

Why you guys installing single lnb at the first time installation and after some days urging your valuable customer to pay some amount to install super lnb? Is this the way how you treat your valuable prime customers?

Why can't you install the super lnb during the first time installation itself?

Why can't i view the recorded shows if the tata sky is out of balance?

My statement here is clear: why i need to pay 800rs even though after i paid for 9300rs for the tata sky device and recharged packs with the mentioned amount?. Are you cheating your valuable customers then?. Don't send your technician to visit if the things going to be like this to pay for 800rs to install super lnb. If this is the way to be i am gonna throw the tata sky to dustbin. i need the things to be done at free of cost (To install the super lnb with my tata sky) & if this is not to be done, i am damn clear to spread this issue among my friends & in office and won't suggest the tata sky for their use.