[Resolved]  Tata Sky — validity of my connection.

Address:

Kothrud, Pune, Maharashtra.

Sent items
Subject - validity of my connection.
"dhanraj sawant" to you & others
Tue, 7 apr 2020 20:48:23 gmt+0530
2 attachments
239.29 kb263.6 kb

From: "dhanraj sawant"
Sent: tue, 7 apr 2020 20:30:09 gmt+0530
To: "[protected]@trai.gov.in"
Subject: subject - validity of my connection.

Dear sir,
I have sent mail to tata sky regarding my complaint but they have not yet replied to my email.
I tried to contact their representative on their toll free number but contact could not be done due to non availability of manpower (Corona virus).
Also their representative on what's app doesn't have authority to take the decision of my complaint.
Therefore i am forwarding my complaint to you for your information and needful action at the earliest.
Thanks and regards,
Dhanraj sawant
[protected] /[protected]

From: "dhanraj sawant"
Sent: tue, 31 mar 2020 17:35:10 gmt+0530
To: "help"
Subject: subject - validity of my connection.

Dear sir,
I am enclosing the new trai guidelines for your information and needful action.

The biggest change is the reduction of the network capacity fee (Ncf) charge that is levied on each subscription, for every pre-defined bundle of channels. According to the new rules, the ncf charges for 200 channels can now be a maximum of rs 130 plus taxes per month. Earlier, it was rs 130 plus taxes per month for 100 channels. You will continue to pay rs 25 for every bundle of 20 additional channels you add to your subscription. Also, the new guidelines clarify that the channels mandated by the ministry of information and broadcasting, which include the doordarshan channels, will not be counted towards the channel count for ncf charges.

Tata sky and d2h have updated the policy documents to reflect the changes. D2h, owned by dishtv, clarifies that its subscribers need to pay rs.153.40 including taxes per month for the first 200 channels and every additional bunch of 10 channels will be charged at rs 10. Also, if you happen to own multiple connections (As in multiple stbs) under the same user account details, d2h will charge a flat ncf of rs 50 plus taxes — and a subscriber can choose their own set of channels for this stbs. Tata sky says their customers need to pay rs.153.40 per month for the first 200 sd channels, inclusive of all taxes and a flat charge of rs.188.80 per month for more than 200 sd channels, including all taxes. Multi-tv users on tata sky have to pay rs 61.36 for the first 200 channels and rs 75.52 for more than 200 channels. Both companies consider 1 hd channels as 2 sd channels, which means for every hd channel you choose, it takes up the slot of 2 sd channels in the ncf computation.

Awaiting your positive response regarding validity of my connection.

Regards,

Dhanraj sawant.

From: "dhanraj sawant"
Sent: mon, 30 mar 2020 08:37:51 gmt+0530
To: "help"
Subject: subject - validity of my connection.

Dear sir,
I had recharged rs 275 on 06.03.2020 but i could not get the confirmation of payment to tata sky till 07.03.2020 evening so i couldn't view the tv.
I started watching the tv from 08.03.2020 to 28.03.2020 i. E. For 21 days.
My account number (Id) is [protected] and package was rs 339/- per month till march 1st week. The monthly fee has been revised by trai from 1st of march 2020 so i had recharged rs 275 for the month from 08.03.2020 to 07.04.2020 but tata sky have reduced the validation to 28.03.2020 which is injustice with me.
I've recharged the amount of rs 186 on 29.03.2020 at 6.45 pm but i have received the recharge confirmation at 11.25 pm.
I have checked my payment on tata sky app which shows rs 185.26/- per month for the basic hindi and marathi channels. So i have recharged rs 186 and i am enclosing the details of the same for your information.
Now i request you not to change the validity of my connection which is valid till the end of the april i. E. Up to 30.04.2020 other wise i have to lodge complaints to trai which may be noted.
Regards,
Dhanraj sawant
[protected] / [protected] / [protected].