[Resolved]  Tata Sky — without any value my recharged amount is consumed

Address:

Chennai, Tamil Nadu, 600037

My subscriber id for tata sky is [protected] and i have recharged for 560 rupees to avail ultra pack, but i havent seen any of the hd channels related for the pack i recharged. And now my account balance have gone below to 14 rupees and now needs to recharge again. Where is the recharged amount gone? I am already using south special pack which is 229 rupees. Eventhough if they charge for the previous pack, where is the balance amount in my account (Out of 560 rupees)??.

And getting connected to customer care is really useless with their toll free number, it is not having any option to talk with the customer care or file any compliant, actually nothing is listed out for me to choose to explain my situation. More over giving missed call to the tata sky number will amke the agent call me back but i am trying this for more than 10 days, not even 1 single call i got from tata sky agent.

Very frustrated with this lethogic and usesless tata sky.
Tried to cancel also but do know how out of all above mentioned miseries.