[Resolved] Tata Sky — wrong card for this set top box (pairing error)

[Resolved] Tata Sky — wrong card for this set top box (pairing error)

A Asal naga from Aizawl, Mizoram

I don't recharged my tata sky for three month, then i recharged it yesterday but it's not working. There is the message on the tv display shows that "this is the wrong card for the set top box (Pairing error) Nds no.:[protected] Digicard id is[protected]. My subscriber id :[protected]. Please resolve the issue, thanking you Waiting for your positive response in return very soon. Was this information helpful? No (1) Yes (0)
Feb 8, 2019 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Dec 30, 2018 Tata Sky Customer Care's response Hi, that's not how it should have been. Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status. Dec 30, 2018 Updated by Asal naga Still nothing same problem after customer care response.. Response support not enough. resolve soon wiping the card with soft cloth and insert it back like your response is not working. and mind it my recharge pack is expiring tonight without even viewing it . Verified Support Jan 01, 2019 Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help! Jan 04, 2019 Updated by Asal naga Problem not resolved still getting the same pairing error message. Worked out something which can help resolved the problem at this rate of response Tata sky customers care is not helping, still zero rating . Do something worth for the customer s thank you resolved soon thank you. Verified Support Jan 06, 2019 Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
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Comments

Asal naga

from Aizawl, Mizoram

Still nothing problem not solved,
After customer care response back . Not enough support given

Rose333

from Guwahati, Assam

This is The wrong card for this set top box (pairing error)
NDS No.:[protected]
Digicard ID is[protected]
(14)

Tata Sky Customer Care's response, Nov 27, 2019

Verified Support

Hi, your concern is certainly noted. We have raised a service request. Rest assured, you will hear from us soon.

Tata Sky Customer Care's response, Nov 27, 2019

Verified Support

We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!

Skoddu

from Hyderabad, Telangana

[protected]

Skoddu's reply, Dec 11, 2019

1200402764

Tata Sky Customer Care's response, Dec 11, 2019

Verified Support

Hi, we always make sure our customers are delighted with us all the time. Please brief us your concern to assist you better.

chinu7703

I don't recharged my tata sky for three month, then i recharged it today but it's not working.
There is the message on the tv display shows that "this is the wrong card for the set top box (Pairing error)
Nds no.:[protected]
Digicard id is :[protected]
My subscriber id : [protected]
Please resolve the issue, thanking you
Waiting for your positive response in return very soon.

Tata Sky Customer Care's response, Jan 3, 2020

Verified Support

Hi, we have raised a service request to resolve your concern at the earliest. Stay tuned for further updates.

Tata Sky Customer Care's response, Jan 4, 2020

Verified Support

We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.

rupesh17seervi

Sir I problem in Tata sky set top box
This is the wrong card for this set top box pairing error
My Tata sky subscriber id
[protected]