[Resolved]  Tata Tele Services — Worst Customer Support - Pathetic worst Service -

Address:

Gurgaon, Haryana

Hi, Reference : Tata Walky docket numbers[protected] on 25-JUN-2014 13:59:10. This review is for Tata Walky Services for which I have the worst first hand Experience of their Customer support. In India there are very few options for Wireless Land Line Services. BSNL provides one but they have now closed on it as there is very less demand and faulty instruments. We purchased this Tata Walky Device for WLL (Wirelss Land Line Connection.) . The device started having issues from the next year . the warranty was only 1 year. I contacted Tata Support and they sent their Engineer to our home to check the device. The Engineer charges Rs.100 for visit. He was not skilled and just looked at the device and said he don't how to repair it. he told to carry this device to Tata Service Centre which was 15 Km's from our Home in Gurgaon. We called their customer care to ask for phone number but none of them knew the phone number of the Service Centre. Everyone will give us a new number to call and enquire. On trying 8, 9 different numbers and asking for service centre number we gave up. We decided to visit the Centre. When I reached the centre The Engineer was on leave. It was great disappointment as I have come all the way from 15 km. I asked for the phone number of the shop and they said there is no phone number. This is for their Sahara Mall, MG Road, Ground Floor shop. I was surprised. I asked again and they said they don't have anybody to attend phone so there is no phone. It was all weird and very non co-operative behaviour from them. I left and came back again next day. This time I got the Engineer. He looked at the instrument and without opening it, his first word was, Pls buy the new device, it is just only Rs.1699. I was surprised. H sad this device can not be fixed. I requested him to at least open it but he said no there is no need, since he knew the device cannot be repaired. By this time I was highly frustrated by their support and canny behaviour . I told them to cancel the connection and close the account. I did not knew it was the beginning of another 6 days of torture from them. They called me next day, and requested I keep the number and said they will provide brand new device. I agreed since my number was known to many and I need to keep it. They told me next 48 hours it will be provided. Now this local guy from Gurgaon, he called me and told me that he will get the device by evening. He told me to pay Rs 450 for a used device he will provide me. I was in surprise. I told him my communication with the Senior Executive but he said, he don't know anything. From last 6 days, I have been calling and receiving calls from their customer service and no one is consistent in what they say. Somebody will say, we give you new device, than they will ask to wait for 15-22 mins on phone as they are connecting to their senior supervisor. Their local Engineer demands money without which he will not deliver the device. I called them many times but every time it will be a different person, I have to tell the entire story, they will write some notes on their system and the next time none of those notes and updates are found by next guy. It has to be explained from scratch. Most of the time their system application will be down, and they will say, "pls call us later". I am extremely frustrated, mentally tortured, and I have no other words to express how bad this whole interaction has been with Tata Tele Services. I think Tata Services do not care about their customers at all but they only want to make profit without giving any support. It is a nightmare dealing with them. I know it has gone long here but I think it was necessary. My advice. Never for Tata again. Tata to Tata Services until they improve. A disgruntled, unsatisfied Customer SKumar [protected]@yahoo.com