Tata Teleservices — Bad customer service experience | |||
Hi, This is to inform you that I have taken Tata Broadband connection in Zirakpur- Mohali on 12 Feb-2016 and after 2 months on 13-April-2016 I logged complaint for frequent disconnection and slow internet issue. Surprisingly my complaint not resolve till date I called Customer care many times for resolution of issue and every time they assured me that my complaint will be resolved within next 24 hrs and I don't know by when these 24 hrs will come. Finally I have given request for disconnection of connection and connection got disc-connected on 30-April-2016...Good news is this I received bill for the for non usage of connection and also for the time period when my connection was disconnected. I am very thankful to for whole TATA staff who not wasted there valuable time to even contact there customer who is raising his concern from last 1 month. I think they are busy in some other assignment where they analyze how customer frustrate and disconnect his connection. Great Customer experience and a lesson for every one not to opt service provider like this. Regards Kushal [protected] [protected]--Tata Del no. Was this information helpful? | |||
 2 Comments | |||
Comments
Dear Customer,
As per confirmation received from concern, we need to inform you that we got termination request on 23-APR-2016 and cancellation request has been raised with reference number[protected] &[protected] vide Account number[protected]. The line gets barred within 07 days after registering termination request, it takes 15 days for disconnection and permanent disconnection is in 90 days.
As per process account got suspended on 30th April 2016. Before suspension the charges will be payable.
Also shared the copy of invoices .Temporary Suspension done on 30th April 2016 and 2 days amount is already deduct from the bill of Rs 109.90.
Regards,
Customer Care
Tata Docomo
As per confirmation received from concern, we need to inform you that we got termination request on 23-APR-2016 and cancellation request has been raised with reference number[protected] &[protected] vide Account number[protected]. The line gets barred within 07 days after registering termination request, it takes 15 days for disconnection and permanent disconnection is in 90 days.
As per process account got suspended on 30th April 2016. Before suspension the charges will be payable.
Also shared the copy of invoices .Temporary Suspension done on 30th April 2016 and 2 days amount is already deduct from the bill of Rs 109.90.
Regards,
Customer Care
Tata Docomo
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
34%
Complaints
374
Pending
0
Resolved
129
+91 22 6667 1414
A, E & F Blocks, Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, Maharashtra, India - 400033
Our service team will reach out to you asap.
Regards,
Customer Care
Tata Docomo