Tata Teleservices — Deposit amount rs.17000 not refunded after returning the instrument tata ptb (Public telephone booth) even after 5 years

Address:	Ahmedabad, Gujarat, 380016
Website:	www.tatateleservices.com

Dear Team, i was having TATA Public Telephone Booth(PTB) on the name of my father Girdharlal Nagjibhai Tanna on 25-Jan-2004. at the time of getting the booth we gave Rs.19995 as security deposit for that and company said that it will refund the money after some deduction when we give the booth back. after 6 years i returned the booth to company and before returning i called in cust. care to know my deposit balance and they said that there is Rs.17000 deposit is refundable and can get it back in 45 days post returning the instrument to company. but when i returned the booth to company on 8-Apr-2010 it gave me receipt of equipment returned note stating that i have returned full equipment to company. after few days when i called in customer care they said that its in process and give me my deposit money back in sometime but didn't give exact time. this talks were going for many times but they were giving the same answers which was not satisfactory. and once when i called to customer care they said that my complaint is closed automatically because company has closed its outlet from everywhere. and when i asked them that what about my deposit money than they dont have any answer. post that i contacted local officer named (Paresh Bheda) and he said that will connect with the company and inform me. after 3-4 days i went to him and asked about the matter but, i shocked to hear his answer. he said my deposit money is not refundable as per senior level officers said to him. he asked me to come after 2-3 days during that time he will check and inform me about the matter. after few days i again went to his office and he said that company had sold me the booth so i cannot get deposit money back. then i saw him the deposit receipt of Rs.19995. but he said we cant do anything. then i asked him that if company had sold me the booth for 19995 then why it got back the booth. then he said that company had gave it to mefor use only so there is no refundable amount for your name. after that i called cust. car then they are stating that there is still having my deposit amount of Rs.17000. this is running for last 4-5 years and i am going here and there but nothing came out positively. nobody is giving proper response. now there is no cust. care no., no contact person/team. for last 2-3 years there is no response from anywhere. i am expecting my deposit money back (with 18% interests). Please note below details for your reference. Name : Girdharlal Nagjibhai Tanna Email ID : sachin.[protected]@gmail.com Contact no. : [protected] Telephone Booth : TATA Telephone Booth (PTB[protected] received Date : 25-Jan-2004 deposited Date : 8-Apr-2010 Security Deposite : Rs.19995 Money Refundable : 17000 (Still not Refunded) Please also find attached the below document : 1. Security Deposit Receipt. 2. Equipment Returned Note.