Tata Teleservices — discontinuation of tata teleservices broadband service and revocation of renewal bill of rs1, 179/-.. account number:[protected]

SPJEE

from Kolkata, West Bengal

Address:

700089

Siva prasad guha fca
Customer name : siva guha.
Place : kolkata
Account number:[protected]

Dear sir,

For over 12 years, i have a tata docomo broad band service. My tata docomo (Previously vsnl) email id is [protected]@vsnl.net.
In recent times, i do not find the service useful and am unwilling to renew. I sent 11 (Eleven) emails expressing my reluctance to renew and requesting cancellation. However, i found that my emails were neither acknowledged nor replied to. Additionally, much to my disappointment tata teleservices continues to insist on payment of renewal subscription charges of rs 1, 179/. For a service i do not want at all.
Despite my advanced age, on 9th august’2018i went personally to the office of tata teleservice in sector v, kolkata. After hearing my complaint, they issued a cancellation request no[protected] dated 09/08/2018 (Reference no[protected]. Again, i visited your sector v office on 16th august;18 but the outcome was unsatisfactory with no concrete action being taken..
Regretfully, i have to point out that:
1) the cancellation request is yet to be implemented. To this day (I. E. 17/08/2018), new emails are still coming in.
2) a demand notice for rs 1, 179/- was issued to me on 8th august’2018. Every day, i am receiving at least 2 payment reminders for renewal of service which i have insisted on discontinuance.

I am pained to see the apathy and inaction at the office of such a respectable organization will you please enquire into the matter and take appropriate action to stop the continuing harassment.
Please accord this matter your priority attention.

Yours faithfully,
Siva prasad guha
Mobile no — [protected]
Landline:[protected]

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Aug 21, 2018

Updated by SPJEE I sent an email to you on 17th August'2018 apprising you of the difficulties I am encountering due to Tata Tele Services- without any request on my part - unilaterally extending BroadBand Service beyond due date and thereafter having ignored my repeated Cancellation requests and insisting on payment of Renewal Subscription of Rs 1, 179/ for Fiscal 2018 19.

1)Further to the previous Demand Notice dated 8th August'2018, today i.e on 21/8/2018, I have received a fresh Demand Notice dated 20th August'2018 which please find in attachment. Every day, with unfailing regularity, I also receive SMS messages reminding me of the Renewal Subscription of Rs 1, 179/-- for a service I do not want. Incidentally it may noted that I have never sought Renewal of the Broadband service and had sent 11 emails requesting cancellation which are available in your records.

I believe, it is not the intention of a reputed organisation like Tata Tele Services to unilaterally, without any request, extend BB Service beyond Due Date and then ignore requests for Cancellation of Service and then follow-up /enforce payment of Renewal Subscription. You will agree that is grossly unfair.

2) Though I have requested stoppage of service, the email account is yet to be closed and I observe that till today fresh emails are being received daily.

I do hope you will follow up resolution of the matter and take appropriate action towards redressal of the continuing harassment.

Would be obliged if you accord this matter your immediate attention.

Thanks and Regards,
Siva Prasad Guha

Mobile- [protected]
Landline[protected]