Tata Teleservices — Payment for no service

Address:

411033

I am getting calls & now "notice u/s 20 (2) of legal services authorities act, 1987" for the due which i am not liable for.

I have already explained 10+ csr the reason why i am not liable for payment for which they agree and promise it will be waved-off and i won't receive any call/mail but now they sent this notice.

Below is the mail sent to [protected]@tatatel.Co.In, [protected]@tatadocomo.com, appellate. [protected]@tatadocomo.com numerous time with no reply from tata
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To: [protected]@tatatel.Co.In, [protected]@tatadocomo.com, appellate. [protected]@tatadocomo.com
Hi,

I am very very disappointed and now feel being harassed by tata docomo customer care as well as the services.

I had a broadband connection with account no.[protected] which started giving continuous/frequent disconnect starting from 5th feb for which i have almost raised 5 tickets and there was no resolution. The most disappointing thing that 2 of these tickets were put under so called "observation for 24 hours" for which there was no follow-up and tickets were closed without getting consumer consent.

Raising of tickets and following up on customer care continued for almost 20 days and it was frustrating to keep explaining the problem to so called customer care service which were even not able to read the tickets which were already raised with same problem, its nothing less than torture talking to customer care.

Following all this torture and disappointment, i was left with no option than to cancel the service which was also a trouble with you guys as calling toll free number is not enough, you guys wanted a mail which i did as well dated 2nd march.

So basically i was not able to use service since 5th feb till i disconnected.

Later, i started getting calls that payment is due for which i have almost explained 6 of your representative that i am not liable to pay anything after 5th feb as you guys were not able to restore the connection even after proper follow-up from my side.

I am still getting call which is so unprofessional on tata docomo part and it's really frustrating and feels like getting harassed even after doing everything.

Below are the reference tickets:-
—
[protected]dated 5th feb
[protected]dated 11th feb
[protected]dated 12th feb
[protected]dated 14th feb
Mail to [protected]@tatatel.Co.In (Attached)- dated 29th feb with all the information — there was no response from tata docomo
Connection cancellation-dated 2nd mar

Requesting to kindly stop torturing me by calling again and again for payment which i am not liable for.

Regards,
A very very disappointed, tortured ex-consumer of tata docomo.
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