Tata Teleservices — repetitive follow up regarding bills after disconnecting tata walky in december 2017

Address:

Hyderabad, Andhra Pradesh, 500082

Complaint regarding
Mobile/fl no. [protected]
Account no.[protected] of m/s. Tata tele services ltd.
Location: hyderabad, telangana

Hi there,

I had a tata walky connection with the given account number previous year.
In october i raised a request for cancellation. You service people (Contact center) told me to pay the current bill amount and they will cancel the connection. I denied and told them to send me any email or sms with the cancellation request. They confirmed many times but never sent any confirmation, hence i did not make the payment.
Then in december 2017 i started receiving phone calls directly for recovery. After mutiple communication where i requested for any email or confirmation for cancellation, i received call from mr. Borra surender reddy. I again told that i need final confirmation on the complete amount which is due and a commitment that phone number will be disconnected after complete payment.
After many communication he finally sent me an email with settlement letter on 5th december with amount due 4, 000 inr
I made the final payment of 4, 000 inr on the same day 5th december 2017 with my credit card “sbi credit card xxxx-xxxx-xxxx-4269”

They kept quite for two months. However, they restarted sending the bill softcopy to my email from feb, 2018 onward and also started calling me continuously (4-5 times a day). Now sending legal notice for recovery via email and sms.
Sms is coming from no reply number to make sure that i could not reach back. While send any reply with all the explanations they are not replying instead sending a separate / new emails.

Requesting you to investigate and immediately stop this malpractice of harassing your customers before i initiate any legal proceeding.

Chandan