Tata Teleservices — SIP line


I'm writing from trivenisarees.com. We had taken a tata sip connection (Tata docomo no[protected], account number:[protected], setup in june 2015 & every month thereafter. The sip connection was for a simultaneous 20 lines, allowing for minimum usage of rs 10, 000 per month.

However, there were technical issues from tata teleservices side right at the installation – resulting in ping drops & inability to use the system beyond 4 calls simultaneously – and even that with often poor call quality & call drops. Inspite of raising it multiple times, it was seemingly attended only on aug 14th 2016, almost 14 months after installation (The issue still needs to the tested). It was also established that the issue was since the initial setup in june 2015 – the modem reconfiguration that seems to have improved the system was never done after the initial installation. This was clearly a case of tata teleservices failing to fulfill its obligation, mentioned in section 5.3 of the agreement: “responsibility of ttl is limited for providing connectivity to the equipment installed in the customer location”

Clearly, trivenisarees.com was unjustly overbilled for service not provided to it in this time frame.in addition to tata teleservices unjustly billing us, trivenisarees.com has suffered damages due to the to the time spent its management & staff, and customer & goodwill loss due to the inapt call quality provided by tata teleservices.

When we raised a claim for the damages due to the faulty setup & overbilling, tata did not entertain our claim - or even respond to the specific points raised in the complaint.
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