Tata Teleservices — Unethical behavior and wrong billing

Address:	Vadodara, Gujarat, 390002
Website:	www.tatadocomo.com/en-in/internet-wired-broadband/loc/Gujarat

We have subscribed for Tata Broadband connection for our office around a year around. We have taken a plan of 10GB @ 10 MBPS speed. We were promised by the marketing guy that we would get a speed of minimum 8-9 mbps. But on the contrary we never got that speed. we always got 4mbps, 3mbps, 5 mbps etc., Irrespective of all these we paid all bills all the time without any delay.

There were days when the internet was not active almost foe one week.

For last 3 months the speed went much down to even .5 mbps. I am attaching screen shots of speed test.

I raised multiple complaints but problem was never resolved.. Later I got fed up and disconnected the connection last month. While a made a call for disconnection I clearly mentioned to wave off my last bill due to the inconvenience caused.

The connection was terminated within a week but no one came to my office till date to collect the equipment.

Now these people are sending me multiple remainder to pay the final bill. I got a letter asking to pay final billl and contact of some Mr. Apurva Rajput([protected]) for any queries.

When I spoke to Apurva he spoke very bluntly saying we never promised you wil get 10 mbps speed. its just the plan name. Then when I spoke about waiver he said he will get back to me on it and NEVER GOT BACK ON IT. I even sent him a reminder on Wats app for which he replied please wait sir. I have been waiting for him to get back

Today they sent me a court notice for the same. The notice says that I refused to handover the instrument after disconnection. BUT THE TRUTH IS NO ONE EVER CAME TO OUR OFFICE TO COLLECT THE INSTRUMENT. When i called apurva he don't even remember speaking to me and says they will withdraw notice only if I pay the bill.

Now I have decided to take things legally and hence I am raising this complaints here