Tatacliq.com — No refund of returned product

Address:411048
Website:www.tatacliq.com

I had ordered redmi note 3 and received this product on 11th aug. However the product was defective and i initiated the return next day itself. The return process was slow and the return pickup was finally taken on 16th aug after continuously following up with the service center. Now the refund is pending and i am not sure when this will be done. The service center does not know where the product is exactly and are telling once it reached the seller and gets approved the refund will be done in 2-3 business days. I am really concerned as the amount is high (12000) and not receiving any proper feedback and response is very slow. Kindly help me in getting refund for the product.
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Refund not received from the last 1.5 months and no update from customer care executives.
Order I'd :[protected]
Product Name : MIM brown solid top

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