Tatacliq.com — Room Heater

Website:

tatacliq.com

I am utterly disappointed by the customer support and the return policy of TataCliq. I had placed an order for Morphy Richards OFR 09 2000W Oil Filled Room Heater (Grey/Black), however I received Morphy Richards OFR 900+ 2000W Oil Filled Room Heater (Grey/Black). This was a cheaper model without the fan. When I called their customer support, I was informed to download the TataCliq app and then place return request as return icon was not appearing on the webpage. After requesting the customer support many times, she placed the return request through call. I was then provided a Whatsapp number to share the images, which I had shared immediately. The next day, I was informed to share the images through email, which I did.

They have a vague policy of refund and not replacement. I think TataCliq is now committing a fraud by taking orders from customers and then sending the cheaper model instead of the ordered one. Then they call them and offer to keep the product and take INR 500 in TataCliq wallet. I don't understand that if the product received is way more cheaper than INR 500, why will a customer keep the product? If the customer has been given the cheaper model and TataCliq is accepting it, then they should replace it with the ordered model and not refunding the entire amount and asking the customer to reorder it. Now, the same model is costly on their website. I think this is a serious fraud going on, which is least expected from Tatas. Request the grievance team to take strict action against this wrong and vague policy of TataCliq to not offer replacement. The customer spends a lot of time researching on different platforms to order the best possible product, and they simply send the cheaper product only to get the order cancelled and block the amount for a period of 15-20 days. This is a serious fraud goin on.

Best regards
Abhishek Gupta