Tatacliq — defective product

Website:

tatacliq.com

On 1st june 2019, i ordered online a voltas 1 ton split ac from tatacliq.com { (Order no.[protected], (Sno. 4552300a18ec02688)}. The product was delivered after two weeks of waiting (Delay), and voltas technician installed it on 16th june 2019. Unfortunately, within few days the ac stopped functioning (Not cooling). On 15th july voltas technician identified the problem as gas leakage and rectified it by gas filling. However, within few days the ac stopped functioning again. On 14th august voltas technician identified the problem as gas leakage and promised me that he will refill the gas next day. Notably, he pointed out that this ac is having manufacturing defect and the same problem will persist very soon even after repair. Based on his advice i contacted voltas for a product replacement, but, they directed me to contact tatacliq.com. On contacting tatcliq they refused product replacement and didn’t provide me any alternatives to solve this issue and simply washed their hands. During purchase they have offered a 5 years’ warranty for the product. Importantly, this ac uses r22 refrigerant gas as coolant. The use of r22 type gas is banned worldwide since it is poisonous and ozone depleting. Therefore, my family (Children) are in high risk of exposure to this gas due to leakage and tatacliq and voltas will be responsible for any sort of accident or casualty happening to my family or neighbourhood. I request the concern authority to find a solution for my problem and to take necessary action in this regard.