Tatacliq — Ordered iphone 11 128gb green but received airpod

I ordered apple iphone11(128)gb green from tatacliq website on dated 20/07/2020. this packet was received to me from expressbees vide awb [protected]. my sister collect this packet at home . in the evening when i came to home i saw that the size of packet is too small and it can't be mobile i was in doubt so i didn't open the packet and contact to tatacliq helpline instant and they advised me to open packet with video recoding and i did so . when the packet was opened i found airpod inside the parcle. i again contact to tatacliq custumer care they advised me to raise return request and i did it on 27/07/2020 .till then i have contact tatacliq custumer care so many times and already shares pictures and video but still not resolve my problem.
they are not giving any satisfactory answer .its 18 days have passed but no response please either replace my product or refund my amount