Tatacliq — Payment done but order not placed

Order placed on 5th Feb 2021, payment deducted and got traction ID with order confirmation massage and mail with delivery date of 10th Feb 2021. But in online account the status was order confirmed but not proceed. Then I called to customer care for the problem, they said that the money is received and the problem will resolve in 3 working days. After 3 working days I didn't get any response. Then again I called customer care, same answer from them. Then I called them on 12th Feb 2021, then they said we didn't receive the payment. They are not responding towards the successful payment still I have transaction ID and there is no refund in my account. TATA cliq are the cheaters. They don't know about any information about the order placed. They just defending themselves by passing the time with giving false statements. I am writing this here as by searching on internet how-to make complaint in consumer court. They assured me about the refund within 2 working days but I don't believe on such fraud people. I am launching complaint against TATACliq in consumer court for such harrasment and fraud online shopping portal.