Tatacliq — unethical behaviour - order cancelled by the company

Address:	400072
Website:	www.tatacliq.com

Worst experience ever for online shopping, had ordered an epson wifi printer l385 on 19th nov. Thru them made the biggest mistake trusted them as they use the tata brand before cliq, got a message from croma on 21st nov. Confirming the order and sending an email confirmation after that no delivery, no calls, had to call and check came to know the order is under process, lodged a complaint 25th nov. Complaint number [protected], was told give give a resolve in 48 hours, no answer, had to follow up the same, finally their customer care (I don't think they should use this word) informed me that they are cancelling the order as they don't have stock, i informed them that when i had placed the order it was in stock and i would like you to fulfill your commitment and after 2 days (I. E 29th nov.) croma sends me an email asking me you must have enjoyed shopping with us with the product delivered with the invoice details. Had to call up the customer service but they said we will check and get back and then i get a message from croma on 2nd dec. At 10:11 am your complaint has been resolved please call customer care and the funniest part is they say your order has been cancelled (So looks like the team sits for a get together and takes a decision on the customer's behalf, great team work). Then i get a call at 12:54 pm saying we are looking into your complaint and will get back by evening and at 3:23 pm they send a message that the order has been cancelled and refund the amount. Have really broken the trust and value of tata brand, they should remove the tata and then see how many people actually shop on their site. Worst customer care, worst people and no communication network within the company they themselves don't know what their right and left arm are doing. Guys don't trust a word their customer care promise's to you as they just won't to get you of your back.