Tatasky Dth Service — Service and refund

Address:

Thane, Maharashtra, 421503

My name is Rakesh Mondal with Tatasky subscriber id:- [protected]. I have been using tatasky for the past couple of years. I have relocated to Badlapur East from Koparkhairane and at that time I asked them and they said their technician will come and reinstall the service over there. On 15th Feb I have been requesting for the technician visit and they were saying that they will come but will charge extra apart from the charges. Then they said they won't come there as they have issues with the local cable service provider. I kept calling on the custcare number and all the executives kept me giving churans and some of them kept me on hold for more than 15 mins and then disconnected the call. After rigorous calling I received a call on 4th of March from their customer service retantion and they said that all of their technicians are not willing to go to that area and so I won't get the service. I have paid Rs. 5170 for the whole year till July 2016. I have been staying without tv for the past 15 - 20 days now. I just want the refund of the whole amount paid as they are not able to provide their service for which I have already paid. Customer care people directly said they can't provide service and can't refund the amount. This is the most irritating and f... experience I ever had and I am going to spread this everywhere. My neighbors have tatasky, dish tv etc. however I don't. I want my money back or else I will go anywhere and do anything to get my money back.
r.[protected]@yahoo.com, [protected]