Tcl India — Replacement of 49 inch new damaged inches TV as per discussion with the tcl executive

Address:	Bangalore, Karnataka, 560103
Website:	www.tclindia.co.in

I had purchased a 'TCL 123 cm (49 inches) L49P10FS Full HD LED Smart TV' from TCL through Amazon at Amazon.in, the order number being : order #[protected] which was delivered on 11/18/16. I did not open and checked the TV within 10 days of delivery as i was in mid of shifting my house so i called the customer care and explained about it. They said whenever i shift to the new house i need to intimate them and they will do the installation. I did the same and the installation took place.

The TV turned out to be highly defect as the picture quality was very blurred and switching channels also muted the audio. I called up the customer care again and again and explained the issue.

After numerous calls they agreed to replace the TV after their technician also gave the feedback to replace the damaged TV.

I finally got in with Mr. Balwant Rana, who is the India head customer sales and service on for of TCL india .

He offered be another TV 55 with 12.5 K extra cost as the original product was not available but i refused and asked for the same product replacement even for a delay of a week.

After numerous emails, calls also no responses . Totally not reachable.
I purchased in Nov 2016 and now it is Mid of March 2017. I really feel cheated from TCL.

Please take some action.