Telangana Southern Power Distribution Company [TSSPDCL] — Arbitrary change of electric bill category and billed exorbitantly by [TSSPDCL] Telangana Southern Power Distribution Company.

Jun 24, 2021

Updated by somdebasish Hi,

NOT happy and satisfied with your reply!!

It seems you have not perused my mail closely or in between the lines.

You charged me Rs.186/-(May 2021) when units consumed were 93 for 34 days and you charged me Rs.313/-(June 2021) when units consumed were just 78 for 24 days.

FOR 78 UNITS 313 AND FOR 93 UNITS 186 ?????

I asked you why my CATEGORY from CAT:1A Domestic to CAT: 1B (i) got changed and billed EXCESSIVELY when my units have always been below <100 (less than 100). For your perusal even I have attached the latest two bills, May 2021 and June 2021.

Hope you have records, or else if you need last 12 months' bills, those also can be send to you, but don't give me standard default reply.

Please analyse/investigate the matter and reply me. Try to appreciate the seriousness and consequences of the issue.

Regards,
Debasish Som (Consumer)

From: <[protected]@tssouthernpower.com>
Sent: Tue, 22 Jun 2021 14:39:18
To: [protected]@rediffmail.com
Subject: Re: Arbitrary change of electric bill category and billed exorbitantly by [TSSPDCL] Telangana Southern Power Distribution Company.

Dear Consumer,

Slab rate & sub -Category will be decided based on the average units consumed in a month.

Avg units consumed= (No.Of billed units/Billed days) *Month days

if Avg units <100 - category 1A

if avg units >100 and <=200 - Category 1B1

if Avg units >200 - category 1B2

For more details you are requested to contact AE/Op/Begumpet [protected] and AAO/ERO/Greenlands [protected] in this regard.


Regards,
Customer service
TSSPDCL

From: [protected]@rediffmail.com
To: [protected]@tssouthernpower.com
Sent: Monday, June 21, 2021 9:08:37 PM
Subject: Arbitrary change of electric bill category and billed exorbitantly by [TSSPDCL] Telangana Southern Power Distribution Company.
Dear Sir/Madam,

Please find attached copies of my recent electric bills (May 2021 and June 2021) for your perusal and understanding.

Please let me know why my bill CATEGORY has been changed and BILLED EXORBITANTLY?

On closer inspection of my bills, I could notice that you have arbitrarily changed my bill CATEGORY from CAT:1A Domestic to CAT: 1B (i) and billed excessively; reason for the change and excess billing were never communicated to me.

I could see that in one bill CAT: 1A Domestic you charged me Rs.186/-(May 2021) when units consumed were 93 for 34 days and in another bill after changing the category to CAT: 1B (i) Domestic, you charged me Rs.313/-(June 2021) when units consumed were just 78 for 24 days.

Please explain why:
1. Category changed?
2. Excessively billed?

Therefore, on the above issues, I would urge you to thoroughly investigate the matter as to what went wrong and take preventive measures, make necessary adjustments/rectify and/or otherwise you deem fit for the speedy resolution of the issue, as it comes under the purview of deficiency in rendering services to customer.

Awaiting your response and timely action to stop such recurrences, whatsoever, in future.

Yours sincerely,
Debasish Som
(Consumer)

Jun 25, 2021

Updated by somdebasish Dear Sir/Madam,

The resolution provided by you in your below-mentioned reply mail is not clear to me.

Kindly explain why:
For 78 UNITS Rs.313/- AND 93 UNITS Rs.186/- ?????

Regards,
Debasish Som

From: <[protected]@tssouthernpower.com>
Sent: Thu, 24 Jun 2021 17:17:55
To: [protected]@tssouthernpower.com
Cc: [protected]@rediffmail.com
Subject: Re: Exorbitant electricity bill and change of bill status/category

Dear sir/madam,

The consumption o[censored]nits from 09/05/2021 to 02/06/2021 for 24 days is 78 units .For 31 days (i, e, for the month of May 2021) the units arrived is 101 .as tariff applicable is above 100 units. 24*100/31=77*3.30=254.10
1*4.30= 4.30
TOTAL=78 UNITS

thanking you,
AAO/ERO-1/GREENLANDS.
From: [protected]@tssouthernpower.com
To: "aao ero greenlands" <[protected]@tssouthernpower.com>
Cc: [protected]@rediffmail.com
Sent: Monday, June 14, 2021 2:58:28 PM
Subject: Fwd: Exorbitant electricity bill and change of bill status/category

Respected Sir,

Kindly attend the below given complaint on billing related issue and reply the consumer with a copy to this office.

Regards,
Customer service
TSSPDCL

From: [protected]@rediffmail.com
To: [protected]@tssouthernpower.com
Sent: Saturday, June 12, 2021 9:46:56 PM
Subject: Exorbitant electricity bill and change of bill status/category
Dear Sir/Madam,

Please find attached copies of my recent electric bills for your persal and understanding.

It is my understanding that my electricity bill should not cross beyond maximum Rs.150/-with the electrical gadgets and appliances thatI use, and has never crossed the threshold, but to my utter surprise for the last couple of months I have been noticing a surge in my electric bills, which I believe is billed arbitrarily and exorbitantly, particularly this month which is Rs.313/-.

On further perusal of my bill, I could notice an arbitrary change from STATUS: 01 to CAT: 1B (i); reason for the change was never communicated to me.

Therefore, on the above issues, I would urge you to thoroughly investigate the matter as to what went wrong and take preventive steps, make adjustments/rectify and/or otherwise you deem fit for the speedy resolution, as it comes under deficiency in rendering services.

Awaiting your response and timely action in this regard.

Yours sincerely,
Debasish Som
(Consumer)

Jun 26, 2021

Updated by somdebasish Re: Exorbitant electricity bill and change of bill status/category
From: Debasish Som <[protected]@rediffmail.com> on Sat, 26 Jun 2021 23:07:25 Add to address book
To: 1 recipient | See Details
Dear Sir/Madam,

Kindly mail me the elaborate, clear-cut, and simple BREAK-UPS to be understandable by a layperson like me as to how you have come to a conclusion of meter reading units crossing 100 units and the charges billed thereafter. Units and money charged are just NOT ADDING UP.

Please provide me your justification as I am NOT understanding the simple fact For 78 UNITS Rs.313/- AND 93 UNITS Rs.186/ in the month of June and May 2021 respectively and the calculations as mentioned by you in your reply mail below.

Regards,
Debasish Som

From: <[protected]@tssouthernpower.com>
Sent: Sat, 26 Jun 2021 12:09:45
To: [protected]@rediffmail.com
Subject: Re: Exorbitant electricity bill and change of bill status/category

Dear Sir/Madam,
kindly provide the mobile number so, as to speak over phone regarding the query.

Thanking you,
AAO/ERO-1/GREENLANDS.
Ph no:[protected].
From: [protected]@rediffmail.com
To: "aao ero greenlands" <[protected]@tssouthernpower.com>
Sent: Friday, June 25, 2021 9:26:26 PM
Subject: Re: Exorbitant electricity bill and change of bill status/category

Dear Sir/Madam,

The resolution provided by you in your below-mentioned reply mail is not clear to me.

Kindly explain why:
For 78 UNITS Rs.313/- AND 93 UNITS Rs.186/- ?????

Regards,
Debasish Som

From: <[protected]@tssouthernpower.com>
Sent: Thu, 24 Jun 2021 17:17:55
To: [protected]@tssouthernpower.com
Cc: [protected]@rediffmail.com
Subject: Re: Exorbitant electricity bill and change of bill status/category

Dear sir/madam,

The consumption o[censored]nits from 09/05/2021 to 02/06/2021 for 24 days is 78 units .For 31 days (i, e, for the month of May 2021) the units arrived is 101 .as tariff applicable is above 100 units. 24*100/31=77*3.30=254.10
1*4.30= 4.30
TOTAL=78 UNITS

thanking you,
AAO/ERO-1/GREENLANDS.
From: [protected]@tssouthernpower.com
To: "aao ero greenlands" <[protected]@tssouthernpower.com>
Cc: [protected]@rediffmail.com
Sent: Monday, June 14, 2021 2:58:28 PM
Subject: Fwd: Exorbitant electricity bill and change of bill status/category

Respected Sir,

Kindly attend the below given complaint on billing related issue and reply the consumer with a copy to this office.

Regards,
Customer service
TSSPDCL

From: [protected]@rediffmail.com
To: [protected]@tssouthernpower.com
Sent: Saturday, June 12, 2021 9:46:56 PM
Subject: Exorbitant electricity bill and change of bill status/category
Dear Sir/Madam,

Please find attached copies of my recent electric bills for your persal and understanding.

It is my understanding that my electricity bill should not cross beyond maximum Rs.150/-with the electrical gadgets and appliances thatI use, and has never crossed the threshold, but to my utter surprise for the last couple of months I have been noticing a surge in my electric bills, which I believe is billed arbitrarily and exorbitantly, particularly this month which is Rs.313/-.

On further perusal of my bill, I could notice an arbitrary change from STATUS: 01 to CAT: 1B (i); reason for the change was never communicated to me.

Therefore, on the above issues, I would urge you to thoroughly investigate the matter as to what went wrong and take preventive steps, make adjustments/rectify and/or otherwise you deem fit for the speedy resolution, as it comes under deficiency in rendering services.

Awaiting your response and timely action in this regard.

Yours sincerely,
Debasish Som
(Consumer)

Jul 01, 2021

Updated by somdebasish AAO/ERO-1/GREENLANDS COULD NOT REPLY MY BASIC QUESTION WHY For 78 UNITS Rs.313/- was billed and for 93 UNITS Rs.186/- ?????

Very pathetic situation!!

Jul 06, 2021

Updated by somdebasish MATTER NOT RESOLVED!

Dear Sir/Madam,

Please have some moral courage to reply to the burning question of my below-mentioned mail. When the aggrieved consumer wants to understand from you the simple calculation "For 78 UNITS Rs.313/- AND 93 UNITS Rs.186/ in the month of June and May 2021 bills respectively " why are you shirking your responsibility by not giving specific reply/justification to the question?

Awaiting your reply.

Regards,
Debasish Som
(Consumer)

Jul 08, 2021

Updated by somdebasish Fwd: Exorbitant electricity bill and change of bill status/category
From: customerservice <[protected]@tssouthernpower.com> on Thu, 08 Jul 2021 11:50:48 Add to address book
To: You & 1 other | See Details
Respected Sir,

Kindly attend the below given complaint on billing related issue and reply the consumer with a copy to this office.

Regards,
Customer service
TSSPDCL
From: [protected]@rediffmail.com
To: [protected]@tssouthernpower.com
Sent: Wednesday, July 7, 2021 7:06:50 PM
Subject: Fw: Exorbitant electricity bill and change of bill status/category
Hi,

Can you please ask the concerned person to reply my below-mentioned mail.

Regards,
Debasish Som
(Consumer)

From: "Debasish Som"<[protected]@rediffmail.com>
Sent: Tue, 06 Jul 2021 15:44:50
To: <[protected]@tssouthernpower.com>
Subject: Fw: Exorbitant electricity bill and change of bill status/category

Dear Sir/Madam,

Please have some moral courage to reply to the burning question of my below-mentioned mail. When the aggrieved consumer wants to understand from you the simple calculation "For 78 UNITS Rs.313/- AND 93 UNITS Rs.186/ in the month of June and May 2021 bills respectively " why are you shirking your responsibility by not giving specific reply/justification to the question?

Awaiting your reply.

Regards,
Debasish Som
(Consumer)

From: "Debasish Som"<[protected]@rediffmail.com>
Sent: Sat, 26 Jun 2021 23:07:25
To: "[protected]@tssouthernpower.com"<[protected]@tssouthernpower.com>
Subject: Re: Exorbitant electricity bill and change of bill status/category

Dear Sir/Madam,

Kindly mail me the elaborate, clear-cut, and simple BREAK-UPS to be understandable by a layperson like me as to how you have come to a conclusion of meter reading units crossing 100 units and the charges billed thereafter. Units and money charged are just NOT ADDING UP.

Please provide me your justification as I am NOT understanding the simple fact For 78 UNITS Rs.313/- AND 93 UNITS Rs.186/ in the month of June and May 2021 respectively and the calculations as mentioned by you in your reply mail below.

Regards,
Debasish Som

From: <[protected]@tssouthernpower.com>
Sent: Sat, 26 Jun 2021 12:09:45
To: [protected]@rediffmail.com
Subject: Re: Exorbitant electricity bill and change of bill status/category

Dear Sir/Madam,
kindly provide the mobile number so, as to speak over phone regarding the query.

Thanking you,
AAO/ERO-1/GREENLANDS.
Ph no:[protected].
From: [protected]@rediffmail.com
To: "aao ero greenlands" <[protected]@tssouthernpower.com>
Sent: Friday, June 25, 2021 9:26:26 PM
Subject: Re: Exorbitant electricity bill and change of bill status/category

Dear Sir/Madam,

The resolution provided by you in your below-mentioned reply mail is not clear to me.

Kindly explain why:
For 78 UNITS Rs.313/- AND 93 UNITS Rs.186/- ?????

Regards,
Debasish Som

From: <[protected]@tssouthernpower.com>
Sent: Thu, 24 Jun 2021 17:17:55
To: [protected]@tssouthernpower.com
Cc: [protected]@rediffmail.com
Subject: Re: Exorbitant electricity bill and change of bill status/category

Dear sir/madam,

The consumption o[censored]nits from 09/05/2021 to 02/06/2021 for 24 days is 78 units .For 31 days (i, e, for the month of May 2021) the units arrived is 101 .as tariff applicable is above 100 units. 24*100/31=77*3.30=254.10
1*4.30= 4.30
TOTAL=78 UNITS

thanking you,
AAO/ERO-1/GREENLANDS.
From: [protected]@tssouthernpower.com
To: "aao ero greenlands" <[protected]@tssouthernpower.com>
Cc: [protected]@rediffmail.com
Sent: Monday, June 14, 2021 2:58:28 PM
Subject: Fwd: Exorbitant electricity bill and change of bill status/category

Respected Sir,

Kindly attend the below given complaint on billing related issue and reply the consumer with a copy to this office.

Regards,
Customer service
TSSPDCL

From: [protected]@rediffmail.com
To: [protected]@tssouthernpower.com
Sent: Saturday, June 12, 2021 9:46:56 PM
Subject: Exorbitant electricity bill and change of bill status/category
Dear Sir/Madam,

Please find attached copies of my recent electric bills for your persal and understanding.

It is my understanding that my electricity bill should not cross beyond maximum Rs.150/-with the electrical gadgets and appliances thatI use, and has never crossed the threshold, but to my utter surprise for the last couple of months I have been noticing a surge in my electric bills, which I believe is billed arbitrarily and exorbitantly, particularly this month which is Rs.313/-.

On further perusal of my bill, I could notice an arbitrary change from STATUS: 01 to CAT: 1B (i); reason for the change was never communicated to me.

Therefore, on the above issues, I would urge you to thoroughly investigate the matter as to what went wrong and take preventive steps, make adjustments/rectify and/or otherwise you deem fit for the speedy resolution, as it comes under deficiency in rendering services.

Awaiting your response and timely action in this regard.

Yours sincerely,
Debasish Som
(Consumer)

Jul 27, 2021

Updated by somdebasish COMPLAINT NOT RESOLVED!!

COULD NOT GIVE SATISFACTORY REPLY STILL. NO ADJUSTMENTS MADE

Jul 27, 2021

Updated by somdebasish Re: Fwd: Exorbitant electricity bill and change of bill status/category
From: Debasish Som <[protected]@rediffmail.com> on Tue, 27 Jul 2021 10:46:07 Add to address book
To: 2 recipients | See Details

Dear Sir/Madam,

Still waiting for your judicious reply on my below-mentioned issue or else if there is an error at your end, please adjust accordingly and ensure this error does not recur in future.

Thanks&Regards,
Debasish Som
(Consumer)

From: <[protected]@tssouthernpower.com>
Sent: Thu, 08 Jul 2021 11:50:48
To: [protected]@tssouthernpower.com
Cc: [protected]@rediffmail.com
Subject: Fwd: Exorbitant electricity bill and change of bill status/category

Respected Sir,

Kindly attend the below given complaint on billing related issue and reply the consumer with a copy to this office.

Regards,
Customer service
TSSPDCL

Aug 06, 2021

Updated by somdebasish MATTER NOT YET RESOLVED

STILL WAITING FOR THEIR JUDICIOUS REPLY BUT IS NOT REPLYING. SO SENT ANOTHER REMINDER TODAY. PLEASE LOOK INTO IT...

Fwd: Exorbitant electricity bill and change of bill status/category
From: Debasish Som <[protected]@rediffmail.com> on Fri, 06 Aug 2021 17:02:49 Add to address book
To: 1 recipient | See Details

Dear Sir,

I've not received proper explanation from you and is still waiting for your judicious explanation/resolution and necessary adjustments, if any, for the error committed at your end.

Regards,

Debasish Som
(Consumer)

From: "Debasish Som"<[protected]@rediffmail.com>
Sent: Tue, 27 Jul 2021 10:46:07
To: "[protected]@tssouthernpower.com"<[protected]@tssouthernpower.com>
Cc: <[protected]@tssouthernpower.com>
Subject: Re: Fwd: Exorbitant electricity bill and change of bill status/category

Dear Sir/Madam,

Still waiting for your judicious reply on my below-mentioned issue or else if there is an error at your end, please adjust accordingly and ensure this error does not recur in future.

Thanks&Regards,
Debasish Som
(Consumer)

From: <[protected]@tssouthernpower.com>
Sent: Thu, 08 Jul 2021 11:50:48
To: [protected]@tssouthernpower.com
Cc: [protected]@rediffmail.com
Subject: Fwd: Exorbitant electricity bill and change of bill status/category

Respected Sir,

Kindly attend the below given complaint on billing related issue and reply the consumer with a copy to this office.

Regards,
Customer service
TSSPDCL
From: [protected]@rediffmail.com
To: [protected]@tssouthernpower.com
Sent: Wednesday, July 7, 2021 7:06:50 PM
Subject: Fw: Exorbitant electricity bill and change of bill status/category
Hi,

Can you please ask the concerned person to reply my below-mentioned mail.

Regards,
Debasish Som
(Consumer)

From: "Debasish Som"<[protected]@rediffmail.com>
Sent: Tue, 06 Jul 2021 15:44:50
To: <[protected]@tssouthernpower.com>
Subject: Fw: Exorbitant electricity bill and change of bill status/category

Dear Sir/Madam,

Please have some moral courage to reply to the burning question of my below-mentioned mail. When the aggrieved consumer wants to understand from you the simple calculation "For 78 UNITS Rs.313/- AND 93 UNITS Rs.186/ in the month of June and May 2021 bills respectively " why are you shirking your responsibility by not giving specific reply/justification to the question?

Awaiting your reply.

Regards,
Debasish Som
(Consumer)

From: "Debasish Som"<[protected]@rediffmail.com>
Sent: Sat, 26 Jun 2021 23:07:25
To: "[protected]@tssouthernpower.com"<[protected]@tssouthernpower.com>
Subject: Re: Exorbitant electricity bill and change of bill status/category

Dear Sir/Madam,

Kindly mail me the elaborate, clear-cut, and simple BREAK-UPS to be understandable by a layperson like me as to how you have come to a conclusion of meter reading units crossing 100 units and the charges billed thereafter. Units and money charged are just NOT ADDING UP.

Please provide me your justification as I am NOT understanding the simple fact For 78 UNITS Rs.313/- AND 93 UNITS Rs.186/ in the month of June and May 2021 respectively and the calculations as mentioned by you in your reply mail below.

Regards,
Debasish Som

From: <[protected]@tssouthernpower.com>
Sent: Sat, 26 Jun 2021 12:09:45
To: [protected]@rediffmail.com
Subject: Re: Exorbitant electricity bill and change of bill status/category

Dear Sir/Madam,
kindly provide the mobile number so, as to speak over phone regarding the query.

Thanking you,
AAO/ERO-1/GREENLANDS.
Ph no:[protected].
From: [protected]@rediffmail.com
To: "aao ero greenlands" <[protected]@tssouthernpower.com>
Sent: Friday, June 25, 2021 9:26:26 PM
Subject: Re: Exorbitant electricity bill and change of bill status/category

Dear Sir/Madam,

The resolution provided by you in your below-mentioned reply mail is not clear to me.

Kindly explain why:
For 78 UNITS Rs.313/- AND 93 UNITS Rs.186/- ?????

Regards,
Debasish Som

From: <[protected]@tssouthernpower.com>
Sent: Thu, 24 Jun 2021 17:17:55
To: [protected]@tssouthernpower.com
Cc: [protected]@rediffmail.com
Subject: Re: Exorbitant electricity bill and change of bill status/category

Dear sir/madam,

The consumption o[censored]nits from 09/05/2021 to 02/06/2021 for 24 days is 78 units .For 31 days (i, e, for the month of May 2021) the units arrived is 101 .as tariff applicable is above 100 units. 24*100/31=77*3.30=254.10
1*4.30= 4.30
TOTAL=78 UNITS

thanking you,
AAO/ERO-1/GREENLANDS.
From: [protected]@tssouthernpower.com
To: "aao ero greenlands" <[protected]@tssouthernpower.com>
Cc: [protected]@rediffmail.com
Sent: Monday, June 14, 2021 2:58:28 PM
Subject: Fwd: Exorbitant electricity bill and change of bill status/category

Respected Sir,

Kindly attend the below given complaint on billing related issue and reply the consumer with a copy to this office.

Regards,
Customer service
TSSPDCL

From: [protected]@rediffmail.com
To: [protected]@tssouthernpower.com
Sent: Saturday, June 12, 2021 9:46:56 PM
Subject: Exorbitant electricity bill and change of bill status/category
Dear Sir/Madam,

Please find attached copies of my recent electric bills for your persal and understanding.

It is my understanding that my electricity bill should not cross beyond maximum Rs.150/-with the electrical gadgets and appliances thatI use, and has never crossed the threshold, but to my utter surprise for the last couple of months I have been noticing a surge in my electric bills, which I believe is billed arbitrarily and exorbitantly, particularly this month which is Rs.313/-.

On further perusal of my bill, I could notice an arbitrary change from STATUS: 01 to CAT: 1B (i); reason for the change was never communicated to me.

Therefore, on the above issues, I would urge you to thoroughly investigate the matter as to what went wrong and take preventive steps, make adjustments/rectify and/or otherwise you deem fit for the speedy resolution, as it comes under deficiency in rendering services.

Awaiting your response and timely action in this regard.

Yours sincerely,
Debasish Som
(Consumer)

Sep 11, 2021

Updated by somdebasish AS OF DATE, NO ONE HAS THE MORAL COURAGE TO GIVE ME THE RESOLUTION OF MY QUERY RAISED NOW MONTHS AGO. THIS PROVES THEY HAVE ADMITTED THEIR WRONGLY/ARBITRARILY EXORBITANTLY BILLED ME, WHICH HOPEFULLY THEY WILL RECTIFY GOING FORWARD AND WILL THINK TWICE BEFORE MAKING SUCH ERROR...

MATTER NOT RESOLVED!!