Telangana Southern Power Distribution Company [TSSPDCL] — false criminal case against consumer

Aug 24, 2019

Updated by naveed1405 Full case details
Dear all,
Sub: The electricity department has booked a false criminal case against me in response to my email to the department informing about power theft at my present residence (rental).

This letter documents the inefficiency and unprofessionalism in the Electricity Department and Vigilance & APTS department.

My information to electricity department about power theft at building
I have been informing to my house owner about the abnormally low electricity bills since 10/13/2018, but he thought that the low electricity bill is because of only two members in my family. On further insisting on 12/31/2018 he asked me to make a complaint to the electricity department about the matter, I avoided because I did not want to get involved in unnecessary work, I waited for him to work on this on his visit to India. As the matter was getting abnormally delayed I took the step.
1. On 7th March 2019, I complained to electricity department about abnormally low electricity bills for my household meter and abnormally high electricity bills for the common facilities meter at my building through an email to [protected]@tssouthernpower.com (find the email in the attachment with subject Electric Meter Malfunction/Power theft - reg). No action was taken in this regard.
2. Again on 14th March 2019, I complained to the electricity department about the improper functioning of electricity meters at my buildingthrough an email to [protected]@tssouthernpower.com(findthe email in the attachment with subject Malfunctioning electricity meters - high power bills). As per the electricity department, itresponded to my complaints on 20th March, 2019.
Electricity Departments Response

Later, I, Naveed Iqbal (tenant) received two notices in the name of Mohammed SarfarazYousuf (house owner)
1) Lr no: AE/OP/Sec – 42/Rethibowli/Hyd/D.no:166/19 Dt: 10/05/2019 (attached file IMG[protected]WA0000),
2) Lr no: AE/OP/Sec – 42/Rethibowli/Hyd/D.no:166/19 Dt: 11/06/2019 (attached file IMG[protected]WA0001),
from AE, Operation, Section – 42, Rethibowli, TSSPDCL, Hyderabad with subject: Electricity – TSSPDCL – SC no: D7 – 2297 meter referred for MRT testing Reg.
These notices state that
“With reference to the subject cited, your service connection meter has been inspected and referred for MRT Testing by DPE/Central circle wing on date 19/06/2019 at 10:30 AM in ADE/MRT LAB mint compound Hyderabad.
Hence you are requested to be present by person or representative for Meter Testing at 10:30 AM otherwise your service will be disconnected, meter will be tested in your absence and results will be finalized without any further notice.”
My attempts to correct the electricity department mistake
First attempt:I wrote an email on 14th May, 2019 to [protected]@tssouthernpower.com electricity department stating that I only had informed them about the low power bills at my residence. Please find the email in page 2 of the pdf file “Electric Meter Malfunction/Power theft – reg” attached to this mail.
Second attempt: I sent a watsupp message to AE/Op/Rethibowli on [protected] on 15th May, 2019 stating that I only had informed the electricity department regarding the abnormally low electricity bills at my house. Please find the image attached. I also spoke to AE in this regard. The AE replied that electricity service will not be disconnected, notice will be served once again and charges have to be paid to the electricity department.

The house owner’s response
The house owner could not attend the electricity meter testing process at MRT Lab, Hyderabad on 14th May 2019 as he works in a foreign country and on 19/06/2019 he was in Hyderabad but he was not well.
Repetition of mistake by electricity department
The second notice again invited the house owner to attend the testing process and threatened that “…service will be disconnected….”. There was no correction made in the notice, the notice again threatened to disconnect the service even after reiterating that I am the whistle blower in the case.
My need
I have a six months baby at home and also my family and I too need electricity, this compelled me to attend the meter testing process. I attended the meter process at MRT lab on 19/06/2019, though I had personal emergency on this day, my baby got vaccinated this day and she was crying in pain continuously. Note: Vaccination is provided only on Wednesday in government hospitals.
Describing my experience of attending the Meter Testing Process
1) I reached the MRT lab and I met a person who was sitting at a desk thereand gave the notice to him. This personnoted my name in a register. This person found one meter from amongst hundreds of meters(of same type, same make) there with the help of the notice I carried. I could not dispute that the meter picked by the official is not mine, because for me all the meters were alike. I was helpless there in this regard and I trusted the official for his expertise to pick up the meter.
2) The meter was forwarded for testing process. The meter had seal to it, I mean to say the seal was not tampered.
3) One more clerk there made one entry relatedto this process in a register with her. A technician there provided her with a very long number (unique number printed on the meter) of the meter, which was printed partly on the front and partly backside of the meter.
4) The technician then removed seals and did something with his machines there and the meter showed -75 and the technician explained me that the meter is showing 75% less reading, I did not dispute his expertise and the tools/machines and accepted that the meter is showing 75% less reading.
5) The technician then showed me two meters, as per him one belongs to the electricity department and the other belongs to me, the consumer. He showed the difference in wiring of the two meters to me to prove my meter is tampered to show less reading.
6) Overall I had accepted that the meter is showing 75% less reading and the meter wiring is changed, without disputing the electricity department’s expertise in this regard, because I only informed the electricity department about the abnormally low electricity bills at my house.
7) Next, one more official there asked me to sign some forms/register with him, I signed there.The fields were not filled by the official in the register. I do not know what the electricity department has documented in its records;I had signed the blank pages there, but I have exercised care, “I have signed and written Naveed Iqbal, tenant, since Sept, 2018”. I did not insist him to fill the blank fields before I sign,
i. Because I wanted to leave early because of personal emergency already described above and
ii. I trusted him and all the electricity officials there. This statement of my trust, I have also documented in my email dated 14th May, 2019 to [protected]@tssouthernpower.com. Please find the email in page 2 of the pdf file “Electric Meter Malfunction/Power theft – reg” attached to this mail.
iii. I was not afraid because I only have informed about the theft to the electricity department.
8) Not only me, all the people who attended the testing process might have cooperated in the same way, as they all left in a short time. I believe the testing process of the 8 people took less than 1 hour. My number was 6 or 7 in the testing queue. If all the previous participants would have insisted the electricity department to fill the forms (2 to 3 pages) before they signed on the papers, this would have a long time.One participant said to the other participant that he has a poornear vision and he cannot see the reading shown by the meter in the testing process. He asked the other participant to come along with him to see the reading, which did not happen.Most of the people there did not even have to ability to read, write and understand English, just they cooperated and now god and electricity department officials only know that electricity departmenthas documented against the people who attended the testing process. They might have documented us thieves, criminals, etc., who are stealing electricity.
9) My third attempt to correct the electricity department mistake: Next I informed an official, may be supervisor there, that “I only hasinformed the electricity department about the abnormally low electricity bills for my meter through an email dated 7th March, 2019”. I alsoprovided the official him with a hardcopy of that email. The official said that in 15 days I will receive the fine. I protested that “I have not done anything wrong to the meter, this was done by the previous tenants”. He said to me, “tohunkopakdo (catch them)”.

 
From my experience, I realized that the electricity department is pretending to me transparent in the process of meter testing and is not transparent. I have following reasons to show that the department is not transparent and unprofessional.
1) The very long number, which is the unique number of the electric meter is not mentioned in both the notices issued to the consumer, nor it was shared with the consumer before or after carrying away the meter for testing. This is true not only for me but for all the participants there.
a. If the unique number of the meter would have been shared by the electricity department with me (consumer) in the notices (find in the attachment), I would not have felt helpless there. I could have verified myself whether the meter belongs to me or not there itself.
b. Also, the electricity department did not provide the unique number of the newlyreplaced electricity meter to me (and is correct for all the consumers). I am 100% sure that this information is not shared with any of the consumers in the whole of Telangana. This shows DPE department lacks professionalism and transparency.
2) After leaving the MRT lab, I realized that I have no evidence that I have attended the testing process. The department has even collected the notice it had issued to the house owner. It should have provided me the details of the testing process and photocopy of all the forms they have got signed or a receipt of the findings in the meter testing process. No receipt was provided to me. This is true not only for me but for all the participants there. Unprofessionalism.
3) The electricity department has booked a false criminal case against me and this is possible only if they have filled the blanks in forms, which I have signed, as that I only had committed the crime. I trusted these employees because I only informed about the theft to the department, and provided them with the hard copy of my email and also they are government employees and so I signed at the blanks tables/fields, whereever they haveasked me to sign. I do not know that they have documented against me as there in their papers – a thief or criminal. In the same way, all the other people who have attended the testing process do not what is documented against them.
4) The electricity department has fined me Rs. 19, 496/- through a challan, but they did not provide me the details that how they have reached at such a precise figure. They should share with the consumer the details like previous billing history, the calculation and the law that guides them in this process. This is true not only for me but for all the participants there. If they provide me this, I can prove my innocence. They are hiding this essential information from me and all other meter testing participants. Lack of ethics andUnprofessionalism in the work.
5) I am residing at my present address since Sept, 2018 and meter tampering was done by previous tenants. Now I am asked to pay fine for the crime committed by others. First of all I cannot find the culprits because electricity department is hiding the essential information like date/month when the power theft started, the calculationdetails of the assessment amount with me, billing history, etc. Even if trace out the culprits, I cannot demand penalty from them, because the electricity department has booked a case against me.I cannot take help of police in this regard till they provide me will all the documents.
In my email dated 14th May, 2019 (find in page 2 of PDF file name Electric Meter Malfunction Power theft –reg)to the electricity department, I have expressed my faith in their work, but now I regret to this, as they are unethical and inefficient in their work.
Proofs of my innocence
1. I took possession of the present house (H. No: 8-1-523/145, First Floor, Brindavan colony, Tolichowki as a tenant on 1st September, 2018. I have rental agreement and payment of electricity bills as a proof for this Sept, 2018 to till date. Please find in attachment.
2. I was residing at H NO 25-61/32, CIEFL COLONY, KALYAN NAGAR EAST ANANDBAGH MALKAJGIRI, HYDERABAD, 500047, from January, 2016 to August, 2018. I have few acceptable documents in support of this address.
a. Electricity bill payment receipts from July 2017 to July 2018 (file attached),
b. Gas connection details:
i. Front page of the gas book signed by the agency manager on 17/03/2018 (attached)
ii. Subscription voucher dated 17/03/2018 (attached),
iii. Gas refill receipt dated 03/08/2018 (attached),
c. Syndicatebank passbook front pagedated 05/06/2017 computer printed as well as manual date stamped. (attached)
This clearly shows that I was not residing at my present rental residence before 1st Sept, 2018.
My question to the electricity department
Sri Dayanand AAE, DPE I of Hyderabad – C has given a conveyed a wrong message to the society by booking a false case against me. I only have informed the electricity department about power theft, not orally but in a written email and Sri Dayanand AAE had booked a criminal case against me.
Is it not stupidity to book a criminal case against a consumer who has honestly informed about the power theft at his residence?
By booking a false case against an honest consumer, Electricity department is giving a wrong message to the society that –“if a power theft is going on, just remain silent, if one informs, one will be booked under a criminal case”. If professionally managed organizations continue to be unethical like this, consumers will not dare to report power thefts and fear to be honest.

Police, Vigilance & APTS
The following is the snap shot of the only document (post card) provided by the Vigilance Department



The Police, Vigilance & APTS department relied on the false documentation submitted by the electricity department and they did not bother to get a word from me(consumer). The department booked a false case against me and sent a notice to me. I am very much hurt that a criminal case is booked against me in police records for the honesty I practiced.
SBH was merged with SBI on 31 March 2017and your notice still insist us pay challan at SBH, this shows that you (Police, Vigilance & APTS) are not vigilant (the action or state of keeping careful watch for possible danger or difficulties).
The person who came to collect the fine from your department, told me that a criminal case is booked against me in the police station and asked me to pay Rs.1100/-.I was very much surprised and hurt and paid Rs.1000/- towards the fine imposed and Rs.100/- for DD charges for getting a DD at SBH. This person gave me a receipt of Rs.1000/- only (find in attachment).Have you provided this facility of getting the DD in your name department name by paying Rs.100/- extra or this person is taking advantage of your age old forms and deceiving the consumers?Please reply.
My analysis of the problem
At the MRT Lab, I met 4 to 6 customers who have received the electricity notice just like me, all the people there were house owners (except me, I am a tenant), who have let their houses/apartment on rent and the previous tenets tampered the meter to suppress the reading. Sharing one story here, “One house owner there said that the tenant tampered the electricity meter and when the electricity department served the notice; he did not disclose this matter to the house owner and vacated the house without informing the house owner. Now the house owner has to suffer, he cannot prove that he is innocent”.
The vigilance department is booking false cases against the innocent house owners.Instead of repeatedly booking cases, against the house owners, they should have spoken to the participants and analyzed the problem. If they would have analyzed the problem they would have found an easy solution to this problem. I have spoken to 4 to 6 consumes (house owners) at MRT lab, and I realized that if they would have placed all their meters under lock and key in an iron cage/box, all theft cases which are being done by tenants could have been averted.
I am a tenant, who informed about the power theft and electricity department booked a false case against. I can raise my voice now, because I have made a complaint through email and I have other documents in support of my innocence, other innocent people do not have this option.
Documenting the mistakes of Vigilance department

1) The vigilance department did not go through the documents in the case properly, if they would have done they would have noticed that the notice served by the electricity department to the person (house owner) and the person responded (tenant) to the notice are not same.
2) The person who attended the meter testing process, that is, I, Naveed Iqbal, have mentioned on the papers I signed, that I am tenant since Sept, 2018. The assessment amount Rs.19, 496 is calculated from a date/month that is far backdated than the month of Sept 2018, as the total of bills paid by me from the month of October 2018 to April 2019 is just Rs. 524/-. If the vigilant department would have been vigilant in reading the documentation they would have find this discrepancy.
3) The Police, Vigilance & APTS department did not bother to share the documentation provided by the electricity department to me, which can enable it to book a criminal case against me. God knows what this people have documented against us, thieves or criminals.
4) The vigilance department just provided the assessment amount Rs.19, 496/-. It did not bother to provide me the supporting information in this regard like date of start of theft, billing history, etc. Just like the electricity department, this department too has hidden all this essential information from me. This is true not only for me but for all the participants there. This is inefficiency in the operating procedure of the department.
5) The Police, Vigilance & APTS department did inspect the SOP (Standard Operating Procedures) of the electricity department and blindly relied on unprofessional work practices of electricity department.It is playing an unfair role by relying on the documentation prepared by the electricity department. Before booking case, it is not insisting the electricity department to share the photocopy of the documentation against the customer with the customers and also the break of the penalty amount.
6) Also, after booking a case the vigilance department is not sharing these documents with the customer, and thus the customer (house owner) is becoming helpless and cannot prove he/she is innocent.The house owners have proofs in the form of rental agreement that their premises where let out, but these are of no use as the both department are not providing the exact date from which they believes that the power theft has started and billing history, details of assessment, penalty, etc. As a result the house owner cannot prove his/her innocence and also approach the police and so the real culprits are scott free. The Vigilance Department should not be non vigilant like this.
7) Instead of finding a solution to the problem, the vigilance department is booking cases against the innocent house owners and letting the culprits (tenants) scott free.

I shared this bad experience of false case against me with my family and friends, they suggested me that I need to hire an advocate that to fight a Criminal case, which is not affordable to me, I need report to my duty regularly, I am common man who has family and other responsibilities. I cannot fight against a false case in an unprofessional environment and so I had paid a fine of Rs.1100/- to your department. Now the situation is like that I am fined, because I informed about the theft.
Both the departments have failed in delivering their duties in the right direction.
Suggestions:
1) The electricity department can pull the data and find that if a customer has more than one meter, they can instruct the customer to put the meter sealed by electricity department under lock and key in an iron cage/box before letting the house portion/apartment on rent to avoid the false criminal cases against them by electricity department and also to avoid huge penalties to the innocent customers who are house owners.
2) General info: The vigilance department should have an impartial look at the both the parties, Electricity department and the customer, and should go the root cause of the problem. If the vigilance department would have analyzed the issue by speaking to the customers and instructed the electricity department to ensure that all sealed electricity meters are kept under lock and key of house owner in an iron box/cage, whenever a customer applies for more than one meter, several innocent customers (house owners) would not have been falsely penalized. Because a customer will apply for more than one meter in his/her name for his house, only if he/she wants to let the portions to tenants. It should understand that here there is difference between consumer and customer, customer (house owner) is suffering because of the actions of consumer (tenant).
3) The Vigilance Department and Electricity department should work vigilantly that is carefully and also they should run a state wide education program, to prevent this type of issues.
4) Both the departments should revise their operating procedures and should not hide any document/information from the customer.

From Naveed Iqbal,
Naveed Iqbal (Tenant since Sept 2018),
SC no: D7-2297
H. No: 8-1-523/145, First Floor,
Brindavan colony, Tolichowki,
Hyderabad.

Aug 29, 2019

Updated by naveed1405 False criminal case against consumer
Add star Naveed Iqbal<[protected]@gmail.com> Attachment25 August 2019 at 23:18
To: [protected]@tssouthernpower.com, [protected]@tssouthernpower.com, [protected]@tssouthernpower.com, [protected]@tssouthernpower.com, [protected]@tssouthernpower.com
Cc: [protected]@thehindu.co.in
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Dear Sir,
On 7th March 2019, I complained to electricity department about abnormally low electricity bills for my household (rental) meter and abnormally high electricity bills for the common facilities meter at my building through an email to [protected]@tssouthernpower.com (find the email in the attachment with subject Electric Meter Malfunction/Power theft - reg). No action was taken in this regard.
Again on 14th March 2019, I complained to the electricity department about the improper functioning of electricity meters at my building (rental residence building) through an email to [protected]@tssouthernpower.com(findthe email in the attachment with subject Malfunctioning electricity meters - high power bills). As per the electricity department, it responded to my complaints on 20th March, 2019.
Now the present situation is Vigilance & APTS department has booked a criminal case against me under the charge “pilferage of energy by suppressing the reading of the meter” (please find the document attached).
I have been residing at the present rental residence since 1st September, 2018 and before 1st September 2018, I was residing at H NO 25-61/32, CIEFL COLONY, KALYAN NAGAR EAST ANANDBAGH MALKAJGIRI, HYDERABAD, 500047, from January, 2016 to August, 2018.I have acceptable documents in support of this addresses.

a. Electricity bill payment receipts from July 2017 to July 2018 for old address (file attached),

b. Gas connection details (old address):

i. Front page of the gas book signed by the agency manager on 17/03/2018 (attached)

ii. Subscription voucher dated 17/03/2018 (attached),

iii. Gas refill receipt dated 03/08/2018 (attached),

c. Syndicatebank passbook front pagedated 05/06/2017 computer printed as well as manual date stamped for old address. (attached)

This is a false criminal case against me; to prove that this crime is not committed by me I need the following information from either Electrical department/Vigilance department. Both this departments have not provided me the details like
1. The date/month from which they believe the theft began,
2. The documents that have enabled them to file a case against me,
3. The billing history, calculation and the law that guides these departments to reach the assessment amount.
By not providing this essential information to me, the Electricity & Vigilance departments have left me in a helpless situation. Though I am innocent here, I am not able to prove because this essential information related to the false case booked against me is not shared with me.
These departments are hiding this essential information from all similar stake holders. They should revise their operating procedures and share all the essential information to the stake holders.
I request you to provide me all the information so that I can prove that the case against me is false.
I have already made three attempts to correct the mistake of the department, which are as follows:
First attempt:I wrote an email on 14th May, 2019 to [protected]@tssouthernpower.com electricity department stating that I only had informed them about the low power bills at my residence. Please find the email in page 2 of the pdf file “Electric Meter Malfunction/Power theft – reg” attached to this mail.
Second attempt: I sent a watsupp message to AE/Op/Rethibowli on [protected] on 15th May, 2019 stating that I only had informed the electricity department regarding the abnormally low electricity bills at my house. Please find the image attached. I also spoke to AE in this regard. The AE replied that electricity service will not be disconnected, notice will be served once again and charges have to be paid to the electricity department.
AT MRT lab mint compound: (An extract from my full mail to [protected]@tssouthernpower.com)
My third attempt to correct the electricity department mistake: Next I informed an official, may be supervisor there, that “I only has informed the electricity department about the abnormally low electricity bills for my meter through an email dated 7th March, 2019”. I also provided the official him with a hardcopy of that email. The official said that in 15 days I will receive the fine. I protested that “I have not done anything wrong to the meter, this was done by the previous tenants”. He said to me, “tohunkopakdo (catch them)”.
You are requested to share all the information/documents within two working days.

Regards,
Naveed Iqbal (Tenant since Sept 2018),
SC no: D7-2297
H. No: 8-1-523/145, First Floor,
Brindavan colony, Tolichowki, Hyderabad.
Ph no: [protected]

8 attachments — Scan and download all attachments View all images

Aug 29, 2019

Updated by naveed1405 Re: Fw: False criminal case against consumer
de_o_mehdipatnam<[protected]@tssouthernpower.com> 28 August 2019 at 16:15
To: [protected]@gmail.com
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-----customerservice/CPDCL/MAIL wrote: -----To: de_o_mehdipatnam/CPDCL/[protected]@DISCOMSFrom: customerservice/CPDCL/MAILDate: 08/26/2019 11:31AMCc: se_o_hc/TGSPDCL/[protected]@DISCOMS, [protected]@tssouthernpower.comSubject: Fw: False criminal case against consumer

Dear Sir,

As soon your complaint received, the same was forwarded to Concerned AAE/OP/Rethibowli and Asst Divisional Engineer/Operation/Mehdipatnam. AS per the report received from concerned Asst Divisional Engineer/Operation/Mehdipatnam, Your SCNo: D7002297 Category LT I(B)-DOMESTIC in the name of MOHAMMED SARFAROZ YOUSUF, H.no:8-1-523/145, Rethibowli, Brindavan colony, HYDERABAD, was inspected on[protected] at 14:30 hours by M.DAYANAND, AAE SD-I, DPE HYDERABAD CENTRAL. As per consumer request, the service was inspected and the meter found defective. It was referred to the MRT Lab. After giving intimation to the consumer, the testing will be conducted in presence of consumer/Representative. As per the MRT test report the case amount will be imposed by the DPE Wing. The present person who is consuming the electricity supply will be the beneficiary and case will be booked on beneficiary as well as on the registered name. There will be no discrimination in amount for the case booked if the consumer himself comes forward or in-routine inspection.
The same procedure was done on your SCNo: D7002297, As per the MRT report the meter was tested in your presence and according to the MRT test report following incriminating points were observed. Test results: Before Opening meter cover: 1. The meter cover 2Nos seal bits are in tampered condition and adhesive substance applied between the grooves of seal bits. 2. The meter is tested in as it is condition. 3.The meter performance found as (-75%). After Opening meter cover: 4.The meter phase CT plate connections altered and neutral CT to PCB connections are shorted on PCB. After verifying office records it came to know that the consumption recorded is not commensurate with the connected load. From the above all incriminating points it is concluded that the beneficiary indulged in theft of energy by tampering meter cover seals and gaining access to meter internal mechanism and suppressed the actual consumption that would have been recorded by the meter intentionally and dishonestly.

As per the MRT test report the DPE wing was booked the theft case on SCno: D7002297 on present beneficiary i.e NAVEED IQBAL, Registered consumer: MOHAMMED SARFAROZ YOUSUF for an amount of Rs:- 19496/- under theft of Electricity under Electricity Act 2003.

Thanking you sir,

Regards from
DIVISIONAL ENGINEER
OPERATION MEHDIPATNAM
HYDERABAD CENTRAL CIRCLE, TSSPDCL.

Aug 29, 2019

Updated by naveed1405 Naveed Iqbal

Attachments11:31 (1 minute ago)

to de_o_mehdipatnam

Dear sir,

Please read my previous mail fully and then reply to it properly. For your clarification, the subject of the mail is "False criminal case against consumer", it is not "a request for discount/reduction in penalty/assessment amount", therefore your reply that "... There will be no discrimination in amount for the case booked if the consumer himself comes forward or in-routine inspection..." is incorrect and misleading.

My claim is that this is a false criminal case against me booked by electricity department.

To prove that this is a false case against me. I need the following information.

" 4) The electricity department has fined me Rs. 19, 496/- through a challan, but they did not provide me the details that how they have reached at such a precise figure. They should share with the consumer the details like previous billing history, the calculation and the law that guides them in this process. This is true not only for me but for all the participants there. If they provide me this, I can prove my innocence. They are hiding this essential information from me and all other meter testing participants. Lack of ethics and Unprofessionalism in the work." This is an extract from my mail (dated 24 August 2019 at 06:53) to you, this is not a new request.

Again repeating, please provide me the following information (relating my case)

1. The exact date or month from which the electricity department believes that the theft began,

2. The billing history (i have payment history so i request you billing history to be precise (find attached),

3. The whole calculation for reaching the assessment amount

and

4. All the documents which have enabled you to file a criminal case against you.

This information along with my valid proofs of residence is enough to prove that the case filed against me is false in the court of law.

Please provide the information within two working days.

regards,

Naveed Iqbal,

Naveed Iqbal (Tenant since Sept 2018),

SC no: D7-2297

H. No: 8-1-523/145, First Floor,

Brindavan colony, Tolichowki, Hyderabad.
4 Attachments

Sep 03, 2019

Updated by naveed1405 Add star de_o_mehdipatnam<[protected]@tssouthernpower.com> 29 August 2019 at 17:31
To: Naveed Iqbal <[protected]@gmail.com>
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-----Naveed Iqbal <[protected]@gmail.com> wrote: -----To: de_o_mehdipatnam <[protected]@tssouthernpower.com>From: Naveed Iqbal <[protected]@gmail.com>Date: 08/29/2019 11:32AMSubject: Re: Fw: False criminal case against consumer

Dear Sir,

Your mail forwarded to Concerned ADE/OPeration and AAE operation Rethibowli to furnish the information at an earliest .

Regards from

DEE OP Mehdipatnam

Nov 10, 2019

Updated by naveed1405 de_o_mehdipatnam<[protected]@tssouthernpower.com> 28 August 2019 at 16:15
To: [protected]@gmail.com
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-----customerservice/CPDCL/MAIL wrote: -----To: de_o_mehdipatnam/CPDCL/[protected]@DISCOMSFrom: customerservice/CPDCL/MAILDate: 08/26/2019 11:31AMCc: se_o_hc/TGSPDCL/[protected]@DISCOMS, [protected]@tssouthernpower.comSubject: Fw: False criminal case against consumer

Dear Sir,

As soon your complaint received, the same was forwarded to Concerned AAE/OP/Rethibowli and Asst Divisional Engineer/Operation/Mehdipatnam. AS per the report received from concerned Asst Divisional Engineer/Operation/Mehdipatnam, Your SCNo: D7002297 Category LT I(B)-DOMESTIC in the name of MOHAMMED SARFAROZ YOUSUF, H.no:8-1-523/145, Rethibowli, Brindavan colony, HYDERABAD, was inspected on[protected] at 14:30 hours by M.DAYANAND, AAE SD-I, DPE HYDERABAD CENTRAL. As per consumer request, the service was inspected and the meter found defective. It was referred to the MRT Lab. After giving intimation to the consumer, the testing will be conducted in presence of consumer/Representative. As per the MRT test report the case amount will be imposed by the DPE Wing. The present person who is consuming the electricity supply will be the beneficiary and case will be booked on beneficiary as well as on the registered name. There will be no discrimination in amount for the case booked if the consumer himself comes forward or in-routine inspection.
The same procedure was done on your SCNo: D7002297, As per the MRT report the meter was tested in your presence and according to the MRT test report following incriminating points were observed. Test results: Before Opening meter cover: 1. The meter cover 2Nos seal bits are in tampered condition and adhesive substance applied between the grooves of seal bits. 2. The meter is tested in as it is condition. 3.The meter performance found as (-75%). After Opening meter cover: 4.The meter phase CT plate connections altered and neutral CT to PCB connections are shorted on PCB. After verifying office records it came to know that the consumption recorded is not commensurate with the connected load. From the above all incriminating points it is concluded that the beneficiary indulged in theft of energy by tampering meter cover seals and gaining access to meter internal mechanism and suppressed the actual consumption that would have been recorded by the meter intentionally and dishonestly.

As per the MRT test report the DPE wing was booked the theft case on SCno: D7002297 on present beneficiary i.e NAVEED IQBAL, Registered consumer: MOHAMMED SARFAROZ YOUSUF for an amount of Rs:- 19496/- under theft of Electricity under Electricity Act 2003.

Thanking you sir,

Regards from
DIVISIONAL ENGINEER
OPERATION MEHDIPATNAM
HYDERABAD CENTRAL CIRCLE, TSSPDCL.

Nov 10, 2019

Updated by naveed1405 To: de_o_mehdipatnam <[protected]@tssouthernpower.com>
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Dear sir,

Please read my previous mail fully and then reply to it properly. For your clarification, the subject of the mail is "False criminal case against consumer", it is not "a request for discount/reduction in penalty/assessment amount", therefore your reply that "... There will be no discrimination in amount for the case booked if the consumer himself comes forward or in-routine inspection..." is incorrect and misleading.

My claim is that this is a false criminal case against me booked by electricity department.

To prove that this is a false case against me. I need the following information.

" 4) The electricity department has fined me Rs. 19, 496/- through a challan, but they did not provide me the details that how they have reached at such a precise figure. They should share with the consumer the details like previous billing history, the calculation and the law that guides them in this process. This is true not only for me but for all the participants there. If they provide me this, I can prove my innocence. They are hiding this essential information from me and all other meter testing participants. Lack of ethics and Unprofessionalism in the work." This is an extract from my mail (dated 24 August 2019 at 06:53) to you, this is not a new request.

Again repeating, please provide me the following information (relating my case)

1. The exact date or month from which the electricity department believes that the theft began,

2. The billing history (i have payment history so i request you billing history to be precise (find attached),

3. The whole calculation for reaching the assessment amount

and

4. All the documents which have enabled you to file a criminal case against you.

This information along with my valid proofs of residence is enough to prove that the case filed against me is false in the court of law.

Please provide the information within two working days.

regards,

Naveed Iqbal,

Naveed Iqbal (Tenant since Sept 2018),

SC no: D7-2297

H. No: 8-1-523/145, First Floor,

Brindavan colony, Tolichowki, Hyderabad.

Nov 10, 2019

Updated by naveed1405 Add star de_o_mehdipatnam<[protected]@tssouthernpower.com> 29 August 2019 at 17:31
To: Naveed Iqbal <[protected]@gmail.com>
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-----Naveed Iqbal <[protected]@gmail.com> wrote: -----To: de_o_mehdipatnam <[protected]@tssouthernpower.com>From: Naveed Iqbal <[protected]@gmail.com>Date: 08/29/2019 11:32AMSubject: Re: Fw: False criminal case against consumer

Dear Sir,

Your mail forwarded to Concerned ADE/OPeration and AAE operation Rethibowli to furnish the information at an earliest .

Regards from

DEE OP Mehdipatnam

Nov 10, 2019

Updated by naveed1405 de_o_mehdipatnam<[protected]@tssouthernpower.com> Attachment11 September 2019 at 16:27
To: Naveed Iqbal <[protected]@gmail.com>
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-----Naveed Iqbal <[protected]@gmail.com> wrote: -----To: de_o_mehdipatnam <[protected]@tssouthernpower.com>From: Naveed Iqbal <[protected]@gmail.com>Date: 09/09/2019 12:56PMSubject: Re: Fw: False criminal case against consumer

Dear Sir,

Information pertaining to the SC No. D7002297 on which theft case booked, Documents are here with attached.

Documents attached
1)Theft complaint
2)LT Inspection report
3)Provisional Assessment
4)Assessment calculation sheet
5)Billing History

Thank you,

Regards from
DE Op Mehdipatnam

Nov 10, 2019

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False criminal case
Add star Naveed Iqbal<[protected]@gmail.com> Attachment14 September 2019 at 23:07
To: [protected]@tssouthernpower.com, [protected]@tssouthernpower.com, [protected]@tssouthernpower.com, [protected]@tssouthernpower.com, [protected]@tssouthernpower.com, [protected]@tssouthernpower.com
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Subject: False criminal case imposed on consumer- reg.

To,
Chairman and Managing Director,
TSSPDCL.

Dear Sir,
I am thankful to you for paying attention to my previous mail. In the light of information provided by your department and with the help of my documentary proofs, I once again plead that I am innocent in this case and I request you to withdraw the criminal case against me.

The details of the case in brief are:

On 7th March 2019, and again on 14th March 2019, I complained to customer case TSSPDCL about abnormal electricity bills (both low and high), for meters installed at my present place of stay (my rental residence). (Find the email in the attachments). In response to this, a criminal (theft) case against me by vigilance department. (Refer filename “case page” attached)
In my mail dated August, 25 2019 to CMD and other officials of TSSPDCL, I have informed that this is a false case. In response to this, DIVISIONAL ENGINEER, OPERATION MEHDIPATNAM, TSSPDCL stated “…..The present person who is consuming the electricity supply will be the beneficiary and case will be booked on beneficiary as well as on the registered name. ……” (Refer attached file Re: Fw: False criminal case against consumer).
Next, on 29 August 2019, I requested DE, OPERATION, Mehdipatnam, ‘the exact date or month from which the theft began’ as per the records of TSSPDCL and other related documents related to my case. (Email attached).
DE, OPERATION, Mehdipatnam did not provide the date/month from which the theft began to me, and provided me the following documents, 1) Theft complaint, 2) LT Inspection report, 3) Provisional Assessment, 4)Assessment calculation sheet, 5)Billing History. (All attached)
The file name “Assessment calculation” shows the Assessment period from 20th Mar 2018 to 20th March 2019. (File attached). So, I can conclude that theft began in the month of March 2018 or prior to it.

I have the following valid points (along with documentary evidence) to prove that I am innocent. (Note: The assessment period is from 20th Mar 2018 to 20th March 2019).

I was not residing at the place of theft (my present place of stay) till the end of August, 2018. I was residing at anther rental residence at H NO 25-61/32 CIEFL COLONY, KALYAN NAGAR EAST ANANDBAGH MALKAJGIRI, HYDERABAD, 500047. Electric meter no[protected]The supporting documents are attached to the mail). How can one be thief, if one reaches the place of theft after a period of 5 months, from the date of beginning of theft?
I reached the place of theft (the present rental residence H. No: 8-1-523/145, First Floor, Brindavan colony, Tolichowki, Hyderabad), in Sept, 2018. (rental agreement attached). I am an employee of a healthcare company and I do not have the capacity to detect power theft/pilferage from electric meter, just by looking at it, nor did I doubt about this.
Immediately after receiving the first electricity bill, i.e., Sept 2018 bill, I informed the house owner about the abnormal bills through watsup on 10th Oct, 2018 (refer image no 01, 05 attached for full info).
Again on 12/30/2018, I informed the house owner about the theft. (refer watsup image no 09, 10 attached).
Again on 02/23/2019, I reminded the house owner about the power issue (watsup image 11 attached).
On 03/07/2019, I requested the house owner to provide me the ticket/complaint number of the complaint to TSSPDCL. (watsup image no 14)
The house owner did not provide the complaint number, so I wrote a mail to customer care TSSPDCL on 07th March, 2019 (file attached). There was no response.
Again on 14th March, 2019, I wrote one more mail to TSSPDCL informing about malfunctioning meters. (file attached)

My question: How can I be thief, as I reached the place of theft (my present rental address) after 5 months, from the date of occurrence of theft and I have repeatedly informed the house owner and TSSPDCL about the malfunctioning electric meters? Can a person be called thief if he/she reaches the place of theft after the theft is done and does not hide the theft??

False documentation

On 11 September 2019, I have received the documents ‘LT inspection report’ and ‘Theft complaint’ from DE, Operations Mehdipatnam.
1. The file name “LT inspect report” states that electric meter inspection was done on 20th March 2019 and in the presence of Naveed Iqbal.
2. The file name “theft complaint” states that it was found on 20-Mar-19, that Naveed Iqbal, is the beneficiary has indulged in the theft of energy.
These recently documents can be proved false with the help of old documents (two notices from TSSPDCL).
Two notices are,
1) Lr no: AE/OP/Sec – 42/Rethibowli/Hyd/D.no:166/19 Dt: 10/05/2019 (attached file name ‘first notice”),
2) Lr no: AE/OP/Sec – 42/Rethibowli/Hyd/D.no:166/19 Dt: 11/06/2019 (attached ‘second notice’),
from AE, Operation, Section – 42, Rethibowli, TSSPDCL, Hyderabad with subject: Electricity – TSSPDCL – SC no: D7 – 2297 meter referred for MRT testing Reg.

These two notices are in the name of Mohammed Sarfaraz Yousuf (house owner) but not in the name of Naveed Iqbal (me). So, till 11/06/2019, there was no mention of Naveed Iqbal (me) in the official records of TSSPDCL. If the inspection was done in my presence, complaint was booked against me and if the officials clearly know that the Naveed Iqbal is the beneficiary, why the above mentioned notices reflect the other name “Mohammed Sarfaraz Yousuf”?
My name got added to the case on 19/06/2019, because I attended the meter testing process. I feared the disconnection of electricity to my house in the month of June, 2019 so I attended the meter testing process.
This shows that false documentation (inspect report and theft complaint) was created to turn an innocent consumer into a criminal, in records only.

Your department has monopoly in this service. I was afraid of disclosing the matter of “false documentation” to you. Your disciplinary action on officials can bring troubles to me in different ways. I request you to ensure power supply to my house.
Also, i request you to give me clearance in this case.

Regards,

Naveed Iqbal (Tenant since Sept 2018),
H. No: 8-1-523/145, First Floor,
Brindavan colony, Tolichowki,
Hyderabad.

Other info:
Documents to prove that I was not residing at the place of theft before Sept, 2018
I was residing at H NO 25-61/32 CIEFL COLONY, KALYAN NAGAR EAST ANANDBAGH MALKAJGIRI, HYDERABAD, 500047, from January, 2016 to August, 2018. I have acceptable documents in support of this address.
a. Electricity bill payment receipts from July 2017 to July 2018 (file attached),
b. Gas connection details:
1. Front page of the gas book signed by the agency manager on 17/03/2018
2. Subscription voucher dated 17/03/2018,
3. Gas refill dated 03/08/2018
c. Syndicate bank passbook front page.

Nov 10, 2019

Updated by naveed1405 Naveed Iqbal<[protected]@gmail.com> 19 September 2019 at 15:41
To: [protected]@tssouthernpower.com
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Hi,
There is no power at my house. Electricity supply is there in meter, , meter is working but no power at house. Yesterday morning when i left home, there was no issue but when i reached the house at night, there was no electricity in the house. Please do the needful.
Regards,
Naveed iqbal
H no 8-1-523/145,
First floor, brindavan colony,
Tolichowki, hyderabad
meter no D7-2297 usc[protected]

Remove star Naveed Iqbal<[protected]@gmail.com> 20 September 2019 at 17:02
To: [protected]@tssouthernpower.com
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hi,
customer care executive over call from ph [protected] asked me to cobtact the AE. Next AE asked me to SMS details to fuse off no [protected]. I made call to fuse off no, the official replied it does not come under their duties. I am asked to take help from private electrician.
this is for your i formation. Also suggest in this regard.

regards,
naveed
usc[protected]

Nov 10, 2019

Updated by naveed1405 Grievance - Southern Power Distribution Company Of Telangana Ltd Company lodged on Department of Consumer Affairs, Govt. of India Website. Inbox
Add star customerservice<[protected]@tssouthernpower.com> 1 October 2019 at 12:38

To: [protected]@gmail.com
Cc: Consumer Helpline <[protected]@gov.in>
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Dear Consumer,

The reply received from concerned DE/Op is here with attached for information please.

The meter was inspected on[protected] at 14:30 hours by M.DAYANAND, AAE SD-I, DPE HYDERABAD CENTRAL and he found that some abnormality of the meter.So he refereed the meter for testing purpose and he has instructed to AE /op/Rethibowli to serve the notice for testing of meter. In this regard notice was issued on the Service no, whose name is registered.As per the above notices were served to the consumer/representative Vide references:
1)Lr no: AE/OP/Sec – 42/Rethibowli/Hyd/D.no:166/19 Dt: 10/05/2019
2)Lr no: AE/OP/Sec – 42/Rethibowli/Hyd/D.no:166/19 Dt: 11/06/2019

Until and unless meter is tampered and proved in MRT lab, consumer is not indulged in theft of energy. Therefore the notice was not issued in the name of Beneficiary.

According to Electricity ACT, 2003 under Section 135

The occupant of the place of search or any person on his behalf shall remain present during the search and a list of all things seized in the course of such search shall be prepared and delivered to such occupant or person who shall sign the list:

Provided that no inspection, search and seizure of any domestic places or domestic premises shall be carried out between sunset and sunrise except in the presence of an adult male member occupying such premises.

As per the departmental procedure, all the employees will act, there is no monopoly in this regard.
Further if you need clarification in this regard, you can contact DE/Op/Mehdipatnam at Rethibowli office, still you are not satisfied, you can proceed legally according to the Electricity act 135.

Regards from

DEE OP Mehdipatnam

Regards,
Customer Service,
TSSPDCL

[protected]@gov.in wrote: -----
To: [protected]@tssouthernpower.com, [protected]@tssouthernpower.com
From: Consumer Helpline
Sent by: [protected]@gov.in
Date: 10/01/2019 10:29AM
Subject: Grievance - Southern Power Distribution Company Of Telangana Ltd Company lodged on Department of Consumer Affairs, Govt. of India Website.

Please forward this to the Head Customer Service, Thank you

Dear Sir/Madam,

Please find below grievance/s from your customer received on the Public Grievance portal of the Department of Consumer Affairs, Govt. of India. www.consumerhelpline.gov.in. We request you to examine the grievance and settle it amicably, by updating “Action taken” in the remark column with the final resolution given. Please do not give any interim remark.

You are requested to update the final resolution provided by your company in the Action Taken column below, We expect your co-operation to settle the grievances within 5 workings days.



Grievance Number


Complainant Name


Complainant Email id


Complainant Contact No.


State


City


Grievance Details


Action Taken by Company to close the complaint.

1617114


NAVEED IQBAL


[protected]@gmail.com


[protected]


TELANGANA


Hyderabad


On 7th March 2019 and again on 14th March 2019, I complained to the electricity department TSSPDCL about the LOW electricity bills for my meter (email attached). TSSPDCL has booked a criminal case of theft against me. (Attached). In my mail dated August, 25 2019 to CMD and other officials of TSSPDCL, I have informed that this is a false case. In response to this, DIVISIONAL ENGINEER, OPERATION MEHDIPATNAM, TSSPDCL stated “…..The present person who is consuming the electricity supply will be the beneficiary and case will be booked on beneficiary as well as on the registered name. ……” (Refer email Re: Fw: False criminal case against consumer). Now TSSPDCL is harassing me by disconnecting electricity to my house since 18th September, 2019. There is power in the meter but there is no power supply to my house. There is no written reply to my mail dated 19th Sept, 2019 (attached) to TSSPDCL in this regard. On 20th September 2019 one official from TSSPDCL informed the other tenants of the house that power will be provided only after paying the fine. From Naveed Iqbal, H. No: 8-1-523/145, First Floor Brindavan colony, Tolichowki, Hyderabad. Meter no meter no D7-2297 usc[protected]




We request you to partner in the Convergence Programme of the National Consumer Helpline, the grievance redressal mechanism of the Department of Consumer Affairs, Govt. of India.

The Convergence partnership is a free, fair and fast grievance redressal mechanism and works as an Alternate Dispute Redressal (ADR) at the pre-ligation level by resolving your customer grievances without your customer necessarily having to approach a consumer forum.

Consumer can log in their grievance directly into the portal www.consumerhelpline.gov.in of Department of Consumer Affairs, Govt. of India. Grievance is forwarded on real time basis to the converges company. The Convergence Company can view the grievances, take steps to resolve them and update the responses on to the above mentioned portal of the Department of Consumer Affairs. The grievances data on the website is company specific, and is designed to give you access only to grievances of your customers. Joining as a convergence partner of NCH increases your brand equity and highlights you as a responsible business entity.



We look forward to a favorable reply.

For any clarification, please contact on NCH[protected], Email : [protected]@gov.in

Regards

National Consumer Helpline

Dec 19, 2019

Updated by naveed1405 Relevant pic