[Resolved] Telangana State Road Transport Corporation [Tsrtc] — booked ticket, didn't get, ticket money debited from account but no refund

I have booked a ticket from hyderabad to pune on 18-april-2018. The money has been debited from my account but i haven’t got the ticket neither to my mail nor to my phone.
The date of journey is 22-apr-2018.
Bus is garuda volvo ac at 7 30 from mgbs.
The below are details of payment
Date :[protected]:47:08
Merchant reference number : [protected]
Ebs payment id : 99545470
Payment mode : master card_tp
Amount : 1405.00
Customer name : guest tsrtc
Customer email : [protected]@gmail.com
Status : success